Product Application Specialist, Power Systems

Date: Sep 10, 2022

Location: Conyers, GA, US, 30013

Company: Dover Corporation

Our Story:

 

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

 

DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

 

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

 

Job Title:        Product Application Specialist

Location:        Conyers, GA

 

What we are looking for:

 

The Product Application Specialist (PAS) for refrigeration applications will be a key role in growing our presence in the refrigeration market.  This position is responsible for designing and applying highly customizable products to meet the customer’s refrigeration equipment requirement. The role also acts as a project manager managing customer accounts from the quoting through installation phase. This position performs a variety of functions involving close customer contact for equipment, engineering design, pricing, delivery and installation.  Working in concert with contractors, operations, purchasing, engineers, other internal sales personnel and customer stakeholders. The ISE will help design refrigeration systems that satisfy the application demands of the customer and put together the solution quote and orders to fulfill.  The role ensures a positive customer experience and a fully knowledgeable sales force. 

 

 What you will be responsible for in this role:

 

  • Work with Regional Sales Managers, Inside Sales and/or directly to the Customer to understand Customers’ needs and requirements
  • Determine best product design to meet Customer’s needs, creating any relevant drawings or technical documents
  • Serve as the in-house expert for Power Systems, including answering technical questions for internal and external parties (including contractors and inspectors)
  • Understand what drives value for the Customer and help develop architecture and / or quotations that emphasizes that value; demand shaping
  • Work with Product Management and Product Engineering on product rationalization and product portfolio definition
  • Ensure Customer satisfaction by establishing and adhering to service level agreements
  • Liaise between vendors, engineering contractors, Customers and internal parties to deliver best solution at the best value for the Customer
  • Help train Sales community on products and help design most efficient processes to achieve goals and objectives
  • Identify opportunities for improvement – cost reduction, value creation, process efficiency, etc.

 

What are the basic qualifications?

 

  • Bachelor’s Degree in Electrical Engineering with 2-4 years Power Distribution experience

 

What are the preferred qualifications?

 

  • Lean / Six Sigma background
  • Previous industry experience (electrical power distribution)
  • Previous market experience (restaurant and retail sales)
  • Experience in SolidWorks and / or SolidEdge

 

To be a great fit for the role:

 

  • Strong communication and interpersonal skills
  • Ability to interpret store layout and fixture plans
  • Working knowledge of National Electric Code (NEC) and various local codes
  • Strong problem-solving ability
  • Experience with AutoCAD
  • Works well under pressure and deadlines
  • Ability to manage multiple projects
  • Experience in a manufacturing environment or knowledge of manufacturing
  • Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Lead: Positively influence others to achieve results that are in the best interest of the organization.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
  • Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
  • Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

 

How We Define Our Values and Why You Should Join Our Team:

 

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

 

  • Collaborative Entrepreneurial Spirit
  • Winning Through Customers
  • Respects and Values People
  • Expectations for Results
  • High Ethical Standards, Openness, and Trust

 

What’s in it for you?

 

  • Medical, Dental, and Vision
  • 401k Retirement Plan
  • Flexible Spending
  • Paid Holidays

 

 

 

#LI-FG1

 

 

  

 

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

 

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.


Nearest Major Market: Atlanta

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