Quality Supervisor

Date: May 14, 2021

Location: Conyers, GA, US, 30013

Company: Dover Corporation

Our Story:


Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.


DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.


DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:        Quality Supervisor            

Location:        Conyers, GA             



What we’re looking for:


The Quality Supervisor is responsible for supporting the Quality Manager in day-to-day QA, QC, and QE activities.  He/she is responsible for participating in internal/external corrective activities, drafting, releasing and updating inspection procedures and mapping department process flows.  He/she is also required to fill in for the Quality Manager in his/her absence.


What you’ll be responsible for in this role:


  • Manage and direct quality team members including inspectors and technicians (10+)
  • Assist the Quality Manager and Supplier Quality Engineer/Manager in day-to-day QA/QC duties
  • Leads, creates, assigns and follows up with internal Corrective Action Requests (ICAR) and Customer Supplier Corrective Action Requests (SCAR)
  • Leads, creates, assigns and follows up with customer complaints and warranty issues
  • Leads, creates and maintains standard inspection procedures (in-process and final inspection) and process flows diagrams.
  • Assists in receiving inspection plans.
  • Leads, partakes and or assists with internal corrective action events
  • Manages and performs data collection, data processing, data analysis based on quality metrics and product key characteristics
  • Conduct process capability studies
  • Conduct internal process/product audits and assists with supplier audits when necessary
  • Determine quality improvement parameters by identifying statistical methods relevant to manufacturing processes.
  • Coordinate activities and manage projects with minimum supervision.
  • Follows quality management system and identify opportunities for improvement
  • Process oriented approach
  • Manufacturing knowledge/exposure
  • Willing to learn and adapt
  • Problem Solving
  • Team and goal oriented


What are the basic qualifications?


  • Candidates should possess a Bachelor’s degree or equivalent experience in a relevant quality and engineering field.
  • A minimum of 5 years’ experience in a Quality Assurance (QA) or Quality Control (QC) capacity


What are the preferred qualifications?


  • Preferred experience in an assembly and engineered to order environment.
  • Lean Six Sigma qualified, Black or Green belt is an advantage.
  • Member of a recognized professional body such as the Chartered Quality Institute or American Society of Quality (ASQ) is an advantage.
  • Preferably a Certified Quality Auditor to ISO 9001 or similar – An AS9100 SQE could be an excellent candidate or the ability to gain certification within 6 months of hire.
  • HVAC or refrigeration industry experience.


To be a great fit for the role:


  • Proven background in Quality Assurance.
  • Thorough understanding of Quality Management methods and documentation e.g. APQP, DFMEA, PFMEA, control plans, PPAP, SPC, GR&R, 8D, DMAIC, PDCA.
  • Experience of operational management, manufacturing and ERP systems, including routings, BOM’s, Deviations, Concessions, Change requests, etc.
  • In depth knowledge of quality auditing and testing.
  • Technical engineering knowledge, including ability to understand engineering drawing and standards.
  • Proven experience of driving root cause and corrective/preventative action.
  • Ability to develop realistic work plans and set personal goals that align with company goals.
  • Excellent written and verbal communications skills with the ability to represent the company professionally and interact with multiple Anthony Intl. sites.
  • As a minimum, must be able to use basic precision measuring equipment (i.e. Micrometers, tape measure, Calipers, etc.)
  • Proficient for most computer programs including Excel, PowerPoint, Minitab, Excel, Word, Visio
  • Geometric dimensioning and tolerance (basics)
  • Process capability studies (Cpk/Ppk/UCL/LCL)
  • Must have excellent written and verbal communication skills 


How We Define Our Values and Why You Should Join Our Team:


The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.


These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.


  • Collaborative Entrepreneurial Spirit
  • Winning Through Customers
  • Respects and Values People
  • Expectations for Results
  • High Ethical Standards, Openness, and Trust


What’s in it for you?


  • Medical, Dental, and Vision
  • 401k Retirement Plan
  • Flexible Spending
  • Paid Holidays





The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.


Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Nearest Major Market: Atlanta

Job Segment: Manager, Engineer, Lean Six Sigma, Quality Manager, Quality, Management, Engineering