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Senior Technical Writer

Date: Mar 1, 2021

Location: Conyers, GA, US, 30013

Company: Dover Corporation

Our Story:

 

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

 

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

 

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

 

 

 

Job Title:        Senior Technical Writer            

Location:        Conyers, GA            

 

 

What we are looking for:

 

We are looking for a Technical Writer who will report to the Director of Marketing Programs, Dover Food Retail and with guidance provided by the Corporate Trainer, Manager. This position will be responsible for developing and implementing training and product knowledge curriculum for various industry audiences. This position requires an experienced technical communicator who possess the ability to research, gather, and synthesize technical information and express it in a clear, concise, and efficient manner.

 

The focus of this position will be on the creation and development of training manuals, installation and operational manuals, research papers, and various supplemental materials such as tests and evaluations; teaching aids; and student guides and outlines to enhance learner understanding of the material and training.

 

An essential attribute of the person in this position is the ability to closely coordinate with Subject Matter Experts to ensure accuracy and suitability in the process of developing materials.

 

What you will be responsible for in this role:

 

  • Ability to write and develop training curriculum including:
    • Training Manuals
    • Online Program Content
    • Tests and Evaluations
    • Video Scripts and Storyboards
    • Interactive Video Modules
    • Teaching Aids and Student Guides
    • Website Content
    • Installation and Operations Manual (as needed)
  • Plan and develop new online programs and curriculum and adjust existing online courses and curriculum.
  • Integrate graphical concepts, images and other highly visual means to simplify user comprehension and retention of product and process characteristics, features and corresponding benefits.
  • Perform routine review of training materials and enhance as necessary.
  • Organize and maintain learning center product library and keep versioning up-to-date as projects evolve and review.

 

What are the basic qualifications?

 

  • Bachelor’s Degree 
  • 8+ years of appropriate technical writing experience in a manufacturing and/or service-related training environment.

 

To be a great fit for this role:

 

  • Demonstrated ability to produce high-quality documentation with great attention to critical technical details.
  • Highly developed writing, editing, and proofreading skills.
  • Ability and understanding of graphical design and layout.
  • Ability to read, interpret and analyze common scientific and technical information and specification documents.
  • Demonstrated proficiency to interview personnel, collect and clarify information and organize it into a clear, documented output.
  • Motivated to learn unfamiliar technologies and material with a positive, self-motivated attitude.
  • Flexibility to quickly change focus to address pressing technical issues.
  • Ability to read and understand technical drawings and diagrams.
  • Strong demonstrated ability in key software applications relevant to the generation of applicable training materials including, but not limited to: Adobe Creative Suite products, specifically InDesign, Illustrator, Photoshop, and Acrobat.
  • Strong working knowledge of Microsoft Office suite of products, including Outlook, Word, PowerPoint, and Excel.
  • Experience in food retail and/or commercial refrigeration is a plus.

 

How We Define Our Values and Why You Should Join Our Team:

 

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

 

  • Collaborative Entrepreneurial Spirit
  • Winning Through Customers
  • Respects and Values People
  • Expectations for Results
  • High Ethical Standards, Openness, and Trust

 

What’s in it for you?

 

  • Medical, Dental, and Vision
  • 401k Retirement Plan
  • Flexible Spending
  • Paid Holidays

 

 

 

#LI-FG1

 

 

 

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

 

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

 


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