Senior Technical Writer/Senior Instructional Designer

Date: Jun 15, 2022

Location: Conyers, GA, US, 30013

Company: Dover Corporation

Our Story:


Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as Hillphoenix and Anthony.


DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.


DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.


Job Title:        Senior Technical Writer / Senior Instructional Designer

Location:        Conyers, GA             


What we are looking for:


We are looking for a Senior Technical Writer / Senior Instructional Designer with a background in Mechanical Engineering/Commercial Refrigeration who will report to the Manager, Learning Center Instructional Design, Dover Food Retail and with guidance provided by the Corporate Trainer, Manager. This position will be responsible for developing and implementing training and product knowledge curriculum related to Refrigeration in Supermarkets and Industrial applications for various industry audiences. This position requires an experienced technical communicator who possess the ability to research, gather, and synthesize technical information and express it in a clear, concise, and efficient manner. This position will serve as an expert within the organization based on knowledge and expertise within technical writing. 


The focus of this position will be on the creation and development of training materials for classroom and online learning applications, research papers, and various supplemental materials such as tests and evaluations; teaching aids; and student guides and outlines to enhance learner understanding of the material and training.  This position will also assist the Hillphoenix Engineering team in the development of installation and operational manuals as needed.  When there are problems with materials or processes in their work area, this person will lead the process to make corrections to the existing materials or processes.  An essential attribute of the person in this position is the ability to closely coordinate with Subject Matter Experts to ensure accuracy and suitability in the process of developing materials.




What you’ll be responsible for in this role:


  • Ability to write and develop training curriculum including:
    • Training Manuals
    • Online Program Content
    • Tests and Evaluations
    • Video Scripts and Storyboards
    • Interactive Video Modules
    • Teaching Aids and Student Guides
    • Website Content
    • Installation and Operations Manual (as needed)
  • Strong competency and experience with developing and utilization of Learning Management Systems.
  • Plan and develop new online and classroom programs and curriculum and adjust existing online courses and curriculum.
  • Integrate graphical concepts, images and other highly visual means to simplify user comprehension and retention of product and process characteristics, features and corresponding benefits.
  • Perform routine review of training materials and enhance as necessary.
  • Organize and maintain learning center product library and keep versioning up-to-date as projects evolve and review.


What are the basic qualifications?


  • Bachelor’s Degree 
  • 5 to 8 years of appropriate instructional design / technical writing experience in a manufacturing and/or service-related training environment.


To be a great fit for this role: 


  • Demonstrated ability to produce high-quality documentation with great attention to critical technical details.
  • Highly developed writing, editing, and proofreading skills.
  • Ability and understanding of graphical design and layout.
  • Ability to read, interpret and analyze common scientific and technical information and specification documents.
  • Demonstrated proficiency to interview personnel, collect and clarify information and organize it into a clear, documented output.
  • Motivated to learn unfamiliar technologies and material with a positive, self-motivated attitude.
  • Flexibility to quickly change focus to address pressing technical issues.
  • Ability to read and understand technical drawings and diagrams.
  • Strong demonstrated ability in key software applications relevant to the generation of applicable training materials including, but not limited to: Adobe Creative Suite products, specifically InDesign, Illustrator, Photoshop, and Acrobat.
  • Strong working knowledge of Microsoft Office suite of products, including Outlook, Word, PowerPoint, and Excel.  Solid experience with Articulate 360/Rise, Adobe Captivate, Adobe RoboHelp or similar authoring software.
  • Experience with ADDIE and other Learning Development Models.
  • Experience in food retail and/or commercial refrigeration is a plus.

How We Define Our Values and Why You Should Join Our Team:


The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.


  • Collaborative Entrepreneurial Spirit
  • Winning Through Customers
  • Respects and Values People
  • Expectations for Results
  • High Ethical Standards, Openness, and Trust


What’s in it for you?


  • Medical, Dental, and Vision
  • 401k Retirement Plan
  • Flexible Spending
  • Paid Holidays








The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.


Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Nearest Major Market: Atlanta

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