Service Parts Coordinator

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

We are looking for a Service Parts Coordinator who will work as a liaison between customer service, supply chain, and shipping, ensuring effective communication and hand-offs between departments in the fulfillment of aftermarket parts orders. In addition, other general tasks assisting the supply chain team. In addition, the Service Parts Coordinator will be responsible for other general tasks assisting the supply chain team.

Essential Competencies:

• Coordinate all service parts communication of incoming orders between customer service, supply chain, operations, and any other applicable departments.
• Process all service part orders and distribute to shipping department.
• Check stock levels, and consult with purchasing on material availability.
• Coordinate communication of tracking information needed by other departments.
• Upload all pertinent documentation within Integra for document control.
• Ensure timely internal response to operational issues impacting customer expectations
• Process and analyze parts reports weekly. (Past due, on time shipment, inventory)
• Assist purchasing team with the daily tasks (tracking purchase orders, debit memos, back charges)
• Maintain shared AMS order tracker with order and shipment information for each project.

              Work with AMS and/or contractors for items that have not shipped.

              Requires the ability to visually recognize parts with out the HPx P/N.

• WM Control Tower & Retail Link – Communicate with shipping when orders need to be submitted to Control Tower/Retail Link for accurate shipping.

             Work with purchasing on required parts. Keep track of ship shorts.

     Assist with inventory transfer process. Communication/data corresponded with: Warehouse,        Purchasing, Shipping and Finance.

• Work with Finance to process invoice credits for items that have been shorted for an extended time and AMS was able to source them elsewhere.

Minimum Quantifiable Competencies:

• High School Diploma or GED equivalent Required

Preferred Competencies:

• Bachelor’s Degree Preferred
• 2-3 years of prior experience in order processing and/or customer service Preferred

Strengths needed for this role: (Functional Skills)

• Familiarity with Microsoft Suite of software
• Experience within an ERP system required

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What’s in it for you? (Comprehensive Benefit Package)

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Profit Sharing
• Paid Holidays

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities

Work Arrangement : Onsite  

Salary Range :    -   

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.                                             

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact BOT@doverfoodretail.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function :