Training Specialist

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:        Training Specialist            

Location:        Conyers, GA         

What we are looking for:

Responsibilities of this role include leading and coordination of training schedules, training compliance monitoring, training system improvements, and onboarding within the manufacturing team.  The Manufacturing Technical Trainer plans, develops, implements, and evaluates the Document Control, Training Program and Audit Program and the related activities to ensure the promotion of institutional culture favorable to compliance and continuous improvement initiatives.

What you will be responsible for in this role:

• Oversee Training responsibilities, including communicating with managers to identify training needs and mapping out development plans for teams and individuals.  Responsible for managing, designing, developing, coordinating, and conducting training programs as needed.

• Collaborates with area SMEs or technical specialist to create or revise existing procedures or documents for use in the manufacturing processes. Obtains and verifies accuracy of technical details, manages documentation workflows, and schedules and proofreads drafts for adherence to established document design and quality standards.

• Facilitate and deliver classroom training sessions.
• Performs administrative duties related to managing controlled document life cycles from issuance to Manufacturing.
• Serve as the point of contact for specific learning programs, as assigned.
• Maintains and generate all Manufacturing personnel records of training activities, on the job training records and certification.
• Identify functions and business practices requiring compliance activities and assists the plant two manager.
• Designs, develops, implements, and evaluates the Document Control compliance program and monitors its implementation.
• Ability to understand and comply with all applicable state and federal regulations and guidelines and revise the compliance program in response to the changing needs.
• Communicate frequently, reporting on audit findings, Associate’s feedback, and individual performance results to management.
• Ensure compliance with all Standard Operating Procedures (SOP's), Standard Work (SW) and Work Instructions (WI's)
• Support training for all key personnel and end users
• Achieve a high level of Associates satisfaction from training sessions.
• Assists participants in developing specific skills related to the process.
• Provides individual instruction and training as needed.
• Assesses needs of participants and modifies class content or teaching methods to meet those needs.
• Applies evidence-based education techniques in teaching methods.
• Answers questions and provides training participants with appropriate resources of information.
• Arranges and coordinates room set-up, availability of materials and audio/visual equipment.
• Administers and collects class evaluation forms and assessments.
• Conducts follow-up and monitor progress of trainees.
• Become a recognized expert in technical areas and including competencies to answer a wide range of questions regarding Manufacturing processes.
• Maintains and promotes knowledge and utilization of resources related to Manufacturing process.
• Completes required continuous training and education such as those related to workplace safety, legal and regulatory compliance, accreditation and licenser requirements and department specific requirements.
• Perform regular floor audits.
• 40% on the manufacturing floor and 60% administrative work
   

What are the basic qualifications?

• College Degree from an accredited college or university or equivalent combination of training and experience with 1-2 years of work-related experience 
• 4+ years of experience in business/manufacturing environment related to build products or services, training, and document creation.

What are the preferred qualifications?

• Experience in compiling data to support metrics analyzing current process.
• Ability to interface effectively with a cross-functional team environment.
• Strong attention to details skills.
• Ability to work and communicate with people at all levels from assemblers to engineers to management.
• Proficient knowledge and usage of MS Office suite, Word, Excel, PowerPoint
• Ability to communicate effectively and facilitate group trainings.

• Evaluate information from multiple sources and work effectively and cooperatively to align program strategy with new information.
• Understand basic processing and the relation to defects.

• Must have basic inspection techniques.
• Experience in using precision tools.
• Intermediate knowledge and experience with SAP/MES ERP.
• 4+ years manufacturing experience preferably and proven knowledge of GMP/QSR regulations and compliance requirements.
• Experience in a Quality Environment
• Previous training experience preferred.

To be a great fit for the role:

• Knowledge of supervisory and management principles and practices, office management and etiquette
• Ability to direct employees and administrative business activities.
• Ability to exercise independent judgement and work in an environment with limited supervision, self-motivated and the ability to meet deadlines.
• Proven ability to build rapport, consensus and collaboration among upper management, peers, internal and external customers, and stakeholders.
• Excellent interpersonal, verbal, and written communication skills with all levels of staff.
• Knowledge on Dollar Tree Cases built at HSVG line.
• Interpretation of drawings/specification to be explained in a work instruction.
• Ability to remain organized and produce accurate, detailed, and high-quality work in a fast-paced environment.
• Ability to manage time efficiently and perform crucial tasks in a timely fashion

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It is our values that define Dover to all our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions, and measure our performance. It is our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What’s in it for you?

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

#LI-CS2

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.