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Warranty Analyst

Date: Oct 16, 2021

Location: Conyers, GA, US, 30013

Company: Dover Corporation

Our Story:

 

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

 

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

 

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

 

 

Job Title:        Warranty Analyst           

Location:        Richmond, VA or Conyers, GA       

 

What we are looking for:

 

The Warranty Analyst role is responsible for providing support to Dover Food Retail’s Warranty Administration team.  The position holder will work closely with Warranty Coordinators, Regional Field Service Managers, Inside Technical Support, and manufacturing quality teams to build, research, analyze, and document warranty claim trends and forecasting. This position requires ability to quickly learn Dover Food Retail’s warranty business process and apply analytical skills to develop actionable data trends that will be utilized to identify opportunities for continuous improvement activities across all brand channels.  This role will report directly to the Warranty Administration Manger.

 

What we’re looking for:

 

  • Serve as data analyst with primary responsibility of developing and analyzing warranty trend and forecasting models
  • Present conclusions to senior management and explain complex technical analyses in an understandable manner
  • Work with a high level of independent judgment and initiative, while being able to rapidly take on and assimilate work from existing team members when required
  • Develop meaningful partnerships with all applicable stakeholder groups, including (but not limited to) Product Engineering, Procurement, Quality, Sales, and Inside Support
  • Analyzes warranty trend data and develops reports on recurring warranty claims to support supplier quality improvement and manufacturing quality improvement initiatives
  • Develop and manage dashboards to track compliance to internal warranty processes and the evaluation of the Warranty Administration Team’s key performance metrics
  • Other duties as assigned.

 

What are the basic qualifications?

 

  • Bachelor’s Degree in Mathematics, Statistics, Actuarial Science or related field of study

 

What are the preferred qualifications?

 

  • 2+ years of relevant experience in Warranty Data Analytics and Reporting

 

To be a great fit for the role:

 

  • High level of proficiency in Excel or other statistical analysis software
  • Complex problem solving and analytical abilities
  • Willingness and aptitude for detailed work
  • AS400 or other DOS-based ERP experience
  • CRM experience (Salesforce Preferred)
  • Additional technical skills a plus.

 

How We Define Our Values and Why You Should Join Our Team:

 

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

 

  • Collaborative Entrepreneurial Spirit
  • Winning Through Customers
  • Respects and Values People
  • Expectations for Results
  • High Ethical Standards, Openness, and Trust

 

What’s in it for you?

 

  • Medical, Dental, and Vision
  • 401k Retirement Plan
  • Flexible Spending
  • Paid Holidays

 

 

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

 

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

 

 


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