Quality/RMA Technician

Date: Sep 3, 2021

Location: De Pere, WI, US

Company: Dover Corporation

For over 30 years, PDQ Manufacturing, Inc., has provided the vehicle wash industry with cutting-edge technological advances in vehicle wash equipment and vehicle wash systems, including the first contouring arch and the Virtual Treadle. PDQ has always been recognized as the world-leading manufacturer of touchless vehicle wash equipment with one of the most powerful names in the industry - LaserWash®. That same energy and passion that we bring to the touchless industry is being unleashed onto the friction market with our ProTouch® line of in-bay automatic brush equipment.


PDQ is a part of OPW, which designs and manufactures world-class retail fueling, fluid handling and vehicle wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under “DOV”. To learn more about OPW, visit our website at www.opwglobal.com.
Dover is a diversified global manufacturer with annual revenues exceeding $7 billion. We deliver innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of over 29,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.” Additional information is available at


Job Summary:

Evaluate and process warranty returns and non-conforming material through vendors and put back into inventory in the form of replacements or credits.


Major Responsibilities/Activities:

  • Coordinate the processing of returned material from customers through to the vendor and ensure proper credit or replacements are given.
  • Work with vendors to receive return material authorization numbers and coordinate the delivery of the material.
  • Communicate with customers on the status of their warranty claims.
  • Evaluate returned material and make disposition decisions based upon warranty policy.
  • Assist in the technical analysis of warranty items to determine root cause of return.
  • Perform first article inspections on incoming materials.
  • Coordinate the tool calibration program.
  • Process and analyze nonconforming material founding in manufacturing.
  • Assist in the repair of returned items as required.
  • Demonstrate and encourage safe work practices in the department.
  • Support the continuous improvement culture through the implementation and sustainment of lean manufacturing principles.


Experience Requirements:

  • Prior experience in material return evaluation and warranty processing is preferred.
  • Familiarization with a manufacturing environment and relationships between customers and vendors.
  • Excellent customer support and communication skills.
  • Computer proficiency in a Windows environment is required, preferably with Microsoft Word, Excel and Access.
  • Experience troubleshooting circuit board systems and components is a plus.
  • High School Diploma or equivalent is required.
  • An Associate degree in Electrical Engineering Technology is a plus.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: De Pere || Americas : United States : Wisconsin : De Pere || Americas : United States : Wisconsin : Green Bay

Sub Division : VWS - North America

Job Requisition ID : 35680

Nearest Major Market: Green Bay

Job Segment: Technician, Engineer, Maintenance, Electrical, Quality, Technology, Engineering, Manufacturing