Technical Service Rep

Date: Jan 24, 2019

Location: De Pere, WI, US

Company: Dover Corporation

 

For over 30 years, PDQ Manufacturing, Inc., has provided the vehicle wash industry with cutting-edge technological advances in vehicle wash equipment and vehicle wash systems, including the first contouring arch and the Virtual Treadle. PDQ has always been recognized as the world-leading manufacturer of touchless vehicle wash equipment with one of the most powerful names in the industry - LaserWash®. That same energy and passion that we bring to the touchless industry is being unleashed onto the friction market with our ProTouch® line of in-bay automatic brush equipment.

PDQ is a part of OPW, which designs and manufactures world-class retail fueling, fluid handling and vehicle wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under “DOV”. To learn more about OPW, visit our website at www.opwglobal.com.
 
Dover is a diversified global manufacturer with annual revenues exceeding $7 billion. We deliver innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of over 29,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.” Additional information is available at www.dovercorporation.com.

Job Summary:

Provide answers to technical issues raised by distributors and customers regarding installation or performance problems with PDQ vehicle wash systems and ancillary equipment.  Assist with machine installations; provide on-site troubleshooting and site evaluations as requested.  Provide product training to customers and distributors.

 

Major Responsibilities/Activities:

  • Answer phone calls from distributors.  Resolve technical questions and provide ongoing assistance with machine problem diagnosis.
  • Provide on-call after-hours assistance to distributors and owners.
  • Log all calls into database for tracking analysis.
  • Conduct training for new and existing distributors, service technicians and customers.
  • Create and develop training standards for PDQ products.
  • Travel to machine sites to troubleshoot and resolve equipment problems.
  • Provide on-site domestic and international distributor installation assistance.
  • Evaluate sites as requested to ensure installations are completed per contract specifications for major oil accounts.
  • Check sites to ensure field upgrades and product alerts have been implemented, and that preventive maintenance has been performed; provide feedback to Sales personnel regarding the quality of work performed by distributor technicians.
  • Communicate service, training, and quality issues raised by site managers and owners from the field.
  • Act with a sense of urgency, professionalism, and ownership with internal and external customer questions.
  • Assist the Parts Department with failure diagnosis, returned goods authorization, warranty replacement and order entry.
  • Handle Engineering Change Requests from problem definition to solution, including design, detailing, and basic engineering analysis.
  • Support R&D efforts by providing design input and participating in the design process through team participation.
  • Participate in the design verification process with both in-house and field-testing.
  • Support the rollout of products and provide performance feedback to the Lead Designer or Project Leader.
  • Learn the technical service requirements of new products and existing product undergoing significant change.

 

Experience Requirements:

  • A minimum of two years’ experience in technical services or related area is required.
  • Experience with machinery assembly is preferred.
  • Advanced working knowledge of electronic controls, pneumatics, plumbing, and pumps is required.
  • Strong analytical and troubleshooting skills are required.
  • Computer proficiency in a Windows environment is required, preferably with Microsoft Word, Excel and Access.
  • Must be able to work independently without direct supervision both within the facility and while at job sites.
  • Must possess excellent verbal, written and interpersonal communication skills.
  • Professional telephone etiquette is required.
  • Must possess a valid driver’s license and must be able to travel domestically and internationally.
  • Must present a professional demeanor and represent PDQ professionally at all times.
  • An Associates Degree in Electro-Mechanical or Electrical Design or equivalent experience is required.
  • Equivalent combination of education and experience may be considered.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Wisconsin : Antigo || Americas : United States : Wisconsin : De Pere || Americas : United States : Wisconsin : Pewaukee

Sub Division : Electronics

Job Requisition ID : 26107


Nearest Major Market: Green Bay

Job Segment: Engineer, Electrical, Customer Service Representative, Plumbing, Sales, Engineering, Customer Service, Manufacturing