Director, Global Professional Services

Systech, A Dover Company, delivers digital product identification and traceability solutions that empower our customers with information to achieve compliance, detect supply chain threats and gain transparency across the supply chain. Built on decades of experience as the leader in pharmaceutical serialization with thousands of global implementations, our comprehensive brand protection suite providing real-time insight, actionable product data and digital connectivity needed to know exactly what is happening at every stage of the product journey. Global brands across industries rely on Systech to keep their products authentic, safe and connected—from manufacturing to the consumer’s hands.

Dover Corporation® (NYSE: DOV) is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion.

The Role
As Director of Global Professional Services, you will be responsible for leading global Program, Project Management, Project Engineering and Field Engineering. You will be accountable for services strategy, revenue forecast management and execution. You act as customer experience champion and ensure excellent communication, collaboration with internal and external stakeholders and the highest level of customer satisfaction.
 
Key Responsibilities:
•    Lead global PS team. Recruit/Retain strong leaders, attract high-potential individual contributors, cultivate collaboration within the team and across the customer lifecycle, and encourage continuous learning and customer and business impact from the team.
•    Develop a global growth strategy for both the Professional Services Engagement and Delivery teams in conjunction with additional Customer Experience teams and global GTM.
•    improve attach rates and Service Revenue, creating integrated customer experience.
•    Collaborate closely with key customers and partners, ensuring the development of services and employee enablement, studying customer feedback, monitoring the progress of all operations while resolving concerns should arise.
•    Manage and deliver the global quarterly and annual Service revenue, assist in Service bookings and margin objectives, tracking opportunities while ensuring high productivity and best in class NPS from our customers engaging with PS.

Key Qualifications:
•    Experience leading a global team of at least 50+ staff
•    You have demonstrated ability in Software/Hardware products, holding a successful track record of accelerating revenue growth, owning and managing a P&L for services.
•    Experience with agile service delivery methods; developing, operationalizing and leveraging automation for service playbooks to drive repeatability and to scale/improve margins
•    Consistent track record in relationship-building, successfully generating client leads, landing and expanding business, while securing deals.
•    Experience in selling Professional Services and collaborating with Sales teams, Customer Success and the Renewals team to enhance post-sales service engagements.
•    Ability to travel for work occasionally, always with purpose (25% max travel)
 

Work Arrangement: Hybrid

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. 

Job Function: