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Sales Support Specialist (1 Year Fixed Term Contract)

Date: 08-Jan-2022

Location: Dundee, DND, GB

Company: Dover Corporation

Job Requisition ID: 41232 

Department: Sales & Marketing (DEPT_SALMRKT) 

 

Dover Fueling Solutions (DFS), comprised of the most trusted names in the fuel industry, are global leaders in driving innovation for over 100 years. DFS, the industry's 1st end-to-end fueling solution, provides advanced fuel-dispensing equipment, including systems and payment, automatic tank gauging and wet stock-management solutions. The DFS business is comprised of industry leading brands including Tokheim, Wayne Fueling Systems, Fairbanks, ProGauge, ClearView and OPW Fuel Management Systems. We lead every market we serve with focused expertise, progressive thinking and customer-inspired innovation in order to push the boundaries of performance for our customers and shareholders. To learn more about DFS, visit www.doverfuelingsolutions.com. DFS is part of the Fluids segment of Dover Corporation (NYSE: DOV).

 

Position Summary: Sales Support Specialist (1 year Fixed Term Contract)

 

To contribute to the DFS process to enable the success of our commercial partners and distributors through world class leading customer service. To build and support a strong business relationship with our large customer base, manage orders received into the factory ensuring our customers’ expectations are met throughout this process to final delivery.

 

Key Responsibilities:

 

  • Receive and process customer orders and any special requirements
  • Process order changes
  • Review financial holds, process credit notes and liaise with DBS regarding financial queries.
  • Liaise and negotiate with planning/ production to achieve the best possible dates for our customers
  • Discuss special requirements with Engineering and liaise with customers
  • Check progress of orders in production and advise customer of any ship date changes
  • Liaise with shipping department regarding any special requirements for shipment
  • Compile delivery figures and reports when required
  • Support customers or internal stakeholders with any enquiries
  • Adhere to the DFS highest compliance standards
  • Contribute to and maintain customer service standard work and process templates.
  • Special projects and assignments as needed or required
  • Facilitate and contribute to RCCA when required
  • Participate in continuous improvement events

 

This is a dynamic and challenging role; therefore, we are looking for candidates with strong organisation and time management skills, who are motivated to succeed, flexible in approach, able to work under pressure, and consistently deliver the required performance whilst working to tight deadlines. Candidates should have excellent communication skills, a positive attitude, enthusiasm and drive for challenges and continuous improvement, and the ability to work well as part of a team as well as on own initiative. Proficiency in Microsoft Office package (Word, Excel, PowerPoint, Outlook) and experience of Oracle ERP are essential. 

 

 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: EMEA : United Kingdom : Dundee : Dundee || EMEA : Austria : Linz : Linz || EMEA : Austria : Vienna : WIEN || EMEA : Bahrain : Manama Bahrain : Manama Bahrain || EMEA : Belgium : Liege : Liege || EMEA : Belgium : Limburg : Limburg || EMEA : Belgium : Schoten : Schoten || EMEA : Belgium : Turnhout : Turnhout || EMEA : Czech Republic : Klasterec nad Ohri : Klasterec nad Ohri || EMEA : Czech Republic : Plzen : Plzen || EMEA : Denmark : Aarhus : Aarhus || EMEA : Denmark : Bautavej : Bautavej || EMEA : Denmark : Brondby : Brondby || EMEA : Egypt : Katameya : Katameya || EMEA : Egypt : New Cairo : New Cairo || EMEA : Finland : Helsinki : Helsinki || EMEA : Finland : Vantaa : Vantaa || EMEA : France : Auvergne-Rhône-Alpes : Clermont-Ferrand || EMEA : France : Auvergne-Rhône-Alpes : Lyon || EMEA : France : Auvergne-Rhône-Alpes : Saint-Quentin-Fallavier || EMEA : France : Auvergne-Rhône-Alpes : Villeurbanne || EMEA : France : Bas-Rhin : Selestat || EMEA : France 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