Field Service Technician

MAAG Pump Systems, Automatik Plastics Machinery, Maag Gala Industries, Reduction Engineering Scheer, Ettlinger, AMN, and Witte – seven successful and well-experienced companies have joined forces to become the global partner for the polymer industry. As a manufacturer of gear pumps, pelletizing, and filtration systems, and pulverizers we offer top-grade equipment for your demanding requirements – not only for polymer applications but also for the chemical, petrochemical, pharmaceutical, and food industries

Objective

The Field Service Technician provides the highest quality on and off-site technical support for the Maag family of equipment to include: plastic pelletizing systems, polymer pump, and filtration systems.  Working independently but supported by others, the incumbent is the technical representative to our customers for all product maintenance, installation, and repair issues.

Tasks, responsibilities, and competencies

• Independently travels nationally and internationally as Gala’s primary technical representative to the customer. 
• Interacts with customers on a daily basis to provide solutions to issues
• Conducts yearly follow-up calls to all Gala customers to check up on the customer and Gala machinery 
• Participates in customer visits to provide support for equipment installation, troubleshooting, maintenance, and repair activities. Visit responsibilities include logistical planning, coordination with interagency contacts and the customer, execution of the trip, and reporting activities and expenses.
• Provide training to customers in-house at Gala’s facility and at the customer’s location.
• Represents the company and collects customer feedback to facilitate continuous improvement opportunities.
• Conducts technical discussions regarding machinery repairs, upgrades, and selection to assist customers with a solution to their needs or problems.
• Collaborates with engineering, manufacturing, parts and, equipment sales to develop customer-focused solutions.

The incumbent considers all interests of quality, accident prevention, and occupational safety as well as environmental safety in a preventive manner within his scope of responsibility and supports the avoidance of damages to people, facilities, assets, materials, and the environment actively.

The incumbent is obliged to perform tasks requested by management that relate to his position scope or arise from company needs. This job description reflects the current status and the right to make changes is reserved.

Work Environment

Work in this position is both in an office and a factory floor environment, either locally or at a customer site.  While performing the duties of this job in a factory setting, the employee may be exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment and job sites can be loud and PPE may be required.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.  The employee must be able to lift items up to 50 pounds.
• The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Occasional prolonged sitting during international commercial air travel.

Education

Mandatory

• High School diploma or equivalent education (additional technical skills a plus) 
• Strong mechanical aptitude

Desirable

• Technical training in electrical systems (single-phase, 3-phase or low voltage systems)
• Technical training on logic circuits, electric motors, gears / mechanical devices
• Multiple language skills

Professional Experience

Desirable

• Min 3 years of experience in a field service role
• Min 3 years of experience using measuring / test equipment including micrometers and multi-meters
• Writing progress and expense report

• Global travel experience
• Experience in plastics processing or rotational molding highly desirable

Interpersonal skills and behavioral competencies

Mandatory

• Excellent verbal and written communication skills
• Highly organized and efficient
• Independent self-starter with ability to problem solve and anticipate and avoid issues
• Strong team player, work ethic and commitment to win
• Customer-focused

Travel

• 50% - average trip is 5 days in duration; international trips could last up to 4 weeks

Work Arrangement : Onsite

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact maag.americas.hr@maag.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

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