R&D Engineer, Service

Date: Jun 6, 2022

Location: Eagle Rock, VA, US

Company: Dover Corporation

MAAG Pump Systems, Automatik Plastics Machinery, Gala Industries, Reduction Engineering Scheer and Ettlinger – five successful and well experienced companies have joined forces to become the global partner for the polymer industry. As manufacturer of gear pumps, pelletizing and filtration systems and also pulverizers we offer top-grade equipment for your demanding requirements – not only for polymer applications, but also for the chemical, petrochemical, pharmaceutical and food industry.


Service engineers support technical problems and requests filed by internal teams. The primary responsibility of this role is troubleshooting and resolving complex customer issues including, but not limited to, infield failures, engineering calculations, on-going problems for established products.

Position description – Tasks, Responsibilities, Competencies 

· Lead the technical investigation and resolution of in field failures that have been

escalated past the field service technician.

· Design quick turn-around but high level solutions to customer problems

· Track infield failure and customer complaint frequency/trends to identify product

improvement opportunities

· Perform Finite Element Analysis (FEA), engineering calculations, and design work to

support customer requests from Service and Engineering teams

· Present improvement opportunities and solutions to multidisciplinary teams and execute

approved changes.

· Create/develop engineering standards for manufacturing departments to improve

overall product quality as it relates to customer requests and needs

· Participates in customer visits to provide support for equipment installation,

troubleshooting, and repair activities when necessary.

· Write installation instructions, Engineering Change Notice (ECN’s), and technical

reports to support the above mentioned responsibilities

· Support new product launch activities related to service and the end user such as,

design reviews, evaluating critical component strength, and creating technical


Job Specification

Education (area of studies, Management, IT etc.)


· B.S. Mechanical Engineering or equivalent from an ABET accredited or equivalent



· Basic understanding of sheet metal and its properties and chemical make up as well as

forming, fabrication and welding

· Training on logic circuits, electric motors, mechanical devices, metallurgy and polymer


Professional experience (description incl. No. of years)


· >3 years Solid Works and FEA experience

· Engineering Calculations: bearing Life (B10), Fatigue Failure (shafts and simple components)


· Experience in the plastic processing equipment is highly desirable

· 1-3 years of experience in technical Service or applications engineering role

· SAP Experience

Interpersonal skills and behavioral competencies


· Excellent verbal and written communication skills

· Demonstrates ownership and entrepreneurial behavior

· Innovative mindset, always looking at improving our processes

· Highly organized and efficient in approaching tasks

· Independent self-starter with ability to problem solve and anticipate and avoid issues

· Strong team player, work ethic and commitment to win

· Customer-focused with the ability to coach and mentor

· Ability to multi-task and react to change quickly

· Strong aptitude in contingency planning

· Ability to shift resources to bottle neck areas, load balance

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Nearest Major Market: Roanoke

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