Customer Service & Sales Coordinator (Mechanical Engineering Industry)

DPC Overview:

Dover Precision Components delivers performance-critical solutions for rotating and reciprocating machinery across the oil & gas, power generation, marine, industrial, chemical and general processing markets. Comprising the Waukesha Bearings, Bearings Plus, Inpro/Seal and Cook Compression brands, our portfolio includes hydrodynamic bearings, active magnetic bearings, system and bearing protection, and reciprocating compressor components, each custom-engineered to provide optimum efficiency, reliability and productivity and backed by comprehensive aftermarket services. Dover Precision Components serves its global customer base through facilities in North America, Europe, Asia and the Middle East, as well as technical sales representatives around the world.  DPC is part of the Pumps & Process Solutions segment of Dover Corporation. 

Summary:

The Customer Service & Sales Coordinator is the primary internal contact with the customer relative to all commercial matters from quotation through delivery of the product. 

Role Purpose / Essential Duties and Responsibilities:

Quotations

• Set prices based on formula pricing and/or factory costings, taking into account historical information and current policy.
• Ensure accuracy of lead-time quoted to customers in collaboration with manufacturing team.
• Negotiate with customer’s issues pertaining to price, lead-time, and special order requirements.
• Follow up with customers on open quotations and close/report on lost quotations correctly.

Order Processing

• Retrieve purchase orders, amendments and planning schedules via customer portals.
• Review purchase orders and enter into computer, verify drawings revisions, price, quantity, quality requirements and any other pertinent information
• Search and retrieve existing part numbers from the MRP system and apply to orders / quotes.

Customer Service 

• Work with the team to best manage workload for production to meet customer demand.
• Assist in forwarding engineering information and contract drawings to customers when required.
• Update customer order status reports in conjunction with the manufacturing team.
• Liaise with customers and internal groups any conflicts or questions pertaining to open orders and quotations.

Business Development

• Assist in the development of Aftermarket Service Support opportunities through Customer sales site visits/presentations for U.K. and European based customers in support of the External Sales Teams (expected travel approximately 10% of time).
• Assist in the expansion of Cook Compression aftermarket product portfolio through sourcing of sub-vendors for none core products.

Compliance

• Conduct checks on customers using Visual Compliance software and Know Your Customer procedures to ensure compliance with ongoing U.K, U.S. and EU trade restrictions. 

General

• Prepare written correspondence to customers as necessary.
• Inform Management regularly about live business issues relating to enquiry and order activity.
• Present in daily departmental meeting business conditions and issues with customers.
• Work on project teams as assigned.
• Work on continuous process improvement.
• Assist with customer visits.
• Assist with training of others.
• Deputize for colleagues in whatever capacity is required.

Skills and Experience:

• Minimum 3 years of working experience in contact with customers or in a sales department within engineering/manufacturing industries 
• Previous experience working on a manufacturing site would be considered a strong asset
• An effective communicator who has strong customer service skills. 
• Knowledge of reciprocating compressors and associated systems, beartings, pumps, valves, turbines, etc. would be a distinct advantage.
• Knowledge of Export Control and Incoterms would be considered a plus
• Experience in preparing and delivering sales presentations would be considered a plus
• Able to read and interpret manufacturing drawings.
• Some travels to visit customer sites to be considered
• Proficient user of MSOffice and MRP systems.

Qualifications:

• A technical qualification, HNC or equivalent, in Mechanical Engineering preferred but business related degree with experience working in an industrial environment will be also considered.

Work Arrangement: Onsite

This position is located in our manufacturing site in Ellesmere Port, UK

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, or any other factors prohibited by law.

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