Technical Sales Coordinator

Dover Precision Components delivers performance-critical solutions for rotating and reciprocating machinery across the oil & gas, power generation, marine, industrial, chemical and general processing markets. Comprising the Waukesha Bearings, Bearings Plus, Inpro/Seal and Cook Compression brands, our portfolio includes hydrodynamic bearings, active magnetic bearings, system and bearing protection, and reciprocating compressor valves, sealing technologies, pistons, rods and more. Each solution is custom-engineered to provide optimum efficiency, reliability and productivity, and backed by comprehensive aftermarket services. Dover Precision Components serves its global customer base through facilities in North America, Europe, Asia and the Middle East, as well as technical sales representatives around the world. Dover Precision Components is part of Dover Corporation’s Fluids segment.

Job description:

The Technical Sales Coordinator is the primary internal contact with the customer, relative to all commercial matters from quotation through delivery of the product.

Role Purpose / Essential Duties and Responsibilities:

QUOTATIONS

• Set prices based on formula pricing and/or factory costings, taking into account historical information and current policy
• Ensure accuracy of lead-time quoted to customers in collaboration with manufacturing team
• Negotiate with customer’s issues pertaining to price, lead-time, and special order requirements
• Follow up with customers on open quotations and close/report on lost quotations correctly

ORDER PROCESSING

• Retrieve purchase orders, amendments and planning schedules via customer portals
• Review purchase orders and enter into computer, verify drawings revisions, price, quantity, quality requirements and any other pertinent information
• Search and retrieve existing part numbers from the MRP system and apply to orders / quotes

CUSTOMER SERVICE

• Work with the team to best manage workload for production to meet customer demand
• Assist in forwarding engineering information and contract drawings to customers when required
• Update customer order status reports in conjunction with the manufacturing team
• Liaise with customers and internal groups any conflicts or questions pertaining to open orders and quotations

COMPLIANCE
Conduct checks on customers using Visual Compliance software and Know Your Customer procedures to ensure compliance with ongoing U.K, U.S. and EU trade restrictions.

• Minimum 3 years’ experience in a similar role
• Is able to able to read and interpret manufacturing drawings
• Proficient user of MSOffice
• Able to work in fast paced environment
• An effective communicator who has strong customer service skills
• Works in a methodical manner and has an excellent eye for detail
• Results driven with a focus on urgency and achieves goals
• Possesses the ability for working alone or as part of the team
• Able to manage multiple priorities with a bias towards action and speed
• Constantly displays integrity and respect

DESIRABLE

• Technical Qualification in an Engineering related subject
• Knowledge of Export Control and Incoterms
• Experience of using MRP / ERP systems

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All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.