Quality Manager, Heil Environmental

Date: Sep 15, 2023

Location: Fort Payne, AL, US

Company: Dover Corporation

Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, and Soft-Pak — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support.  For more information, visit www.doveresg.com.


ESG is a Dover Corporation operating company. Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.



Operating Company: Environmental Solutions Group – Heil Environmental

Location: Fort Payne, AL

Reports to: Senior Director, Advanced Manufacturing, Quality and Continuous Improvements

Department: Operations



The Quality Manager will provide direct support for the continued development, preservation, update, and maintenance of Heil’s Quality system.  Conduct internal quality audits using the principles and techniques ascribed by the ISO or ASQ quality audit certification programs.  Assist departments with development and implementation of appropriate corrective action plans to improve overall quality results.  Responsibilities include promoting, teaching, and presenting quality as a means for process improvement and efficiency.  Provide technical and functional assistance to ensure effective implementation and accountability.



  • Manage all aspects of the Quality Management system in the Fort Payne operation including product validation, problem solving, calibration and data gathering and report outs to support problem solving.
  • Work closely with the Plant Manager, plant leadership and the VP of Quality to improve the Quality Management System.
  • Ensure applicability of current quality policies, procedures, and objectives by keeping informed of the latest updates and modifications in the subject. Coordinate with managers at all levels to provide assistance as they achieve and sustain higher quality objectives. 
  • Constantly promote all continuous improvement activities including sustainable improvements in manufacturing and transactional processes. Effectively communicate and refine conformance requirements based on customer input, manufacturing process changes and requirements of ISO system. 
  • Pursue quality issues with customers and address disposition of defective or returned materials or items.
  • Work closely with warranty and service managers to ensure customer quality issues are addressed.
  • Conduct quality and safety audits, compile results and reports to the Plant Manager and VP of Quality. 
  • Develop training and communication tools to ensure quality and safety standards. 
  • Keep all employees abreast of changes in policy/regulations as they impact quality and safety.
  • Train and encourage employees to improve the quality and operational processes. 
  • Facilitate problem solving with vendors, manufacturing/customer support personnel and customers. 
  • Create and implement ever improving electronic information via the Quality and Safety Management Systems via Standard Operating Procedures. 
  • Investigate and respond to safety issues with quality personnel. 
  • Ensure compliance with local, state, and federal regulations.
  • Maintain good order and housekeeping in all areas relating to the quality function.
  • Encourage and engage in an environment of continuous improvement and teamwork.
  • Collect and analyze data from each audit activity and assists with the development and implementation of appropriate corrective action plans to improve overall quality results.



  • Bachelor's Degree in Business or related area is required or equivalent experience.
  • 4 years’ experience with Quality Assurance programs in a manufacturing environment. 
  • Ability to relate to all levels of the organization.
  • Previous supervisory skills required.
  • Report preparation skills.
  • Excellent Written and verbal communication skills.
  • Excellent time management skills are required.
  • Certified in one of the ASQ Body Knowledge: Certified Quality Auditor, Certified Quality Manager or Certified Quality Engineer highly desirable.
  • Knowledge and ability to understand and apply process audit principles (ISO/ASQ).
  • Reasoning skills for problem identification and resolution.
  • Ability to conceptualize, analyzes, plan and organize projects.
  • Knowledge of project management preferred.
  • Proficiency with PC’s and knowledge of and using Microsoft Word, Access, Excel preferred.
  • Ability to create flow-charts from written descriptions desirable.
  • Strong organizational and planning skills, mathematical (statistical) skills, analytical and problem-solving skills.
  • Works under limited supervision and handles routine matters on own initiative.
  • Exercises a high degree of judgment in matters related to materials, design, manufacturing, logistics and corporate compliance.
  • The above description represents a general synopsis of the principal functions of the job and should not be construed as a comprehensive listing of all requirements that may be inherent in the job.



Builds and Manages Collaborative Relationships  

Results Driven  

Strong Business Acumen and Sound Judgment  



Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication:  Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint and Excel.  Listens to understand input, feedback and concerns.  Provides complete information in an open, honest and straightforward manner.  Responds promptly and positively to questions and requests.

Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business.

Accountability:  Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner.


All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Function : Quality & Continous Improvement


Nearest Major Market: Fort Payne

Job Segment: Quality Manager, Plant, Plant Manager, Quality Engineer, Quality, Manufacturing, Engineering