Technical Training Specialist, Hybrid, Heil Environmental

Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, and Soft-Pak — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support.  For more information, visit www.doveresg.com.

ESG is a Dover Corporation operating company. Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

Operating Company: Environmental Solutions Group - Heil Environmental

Location: Hybrid

Reports to: Training Manager, Heil and Marathon

Department: Aftermarket Training

POSITION SUMMARY:

The Heil Technical Training Specialist is responsible for training Key Accounts, end-customers and dealer technicians in the proper operation and maintenance of products within the ESG portfolio. Execution of the training strategy, continuous improvement of training methods, assessment of training outcomes, and revenue generation are key required activities.  With a primary focus on Heil products, the incumbent will have additional opportunities for training within the 3rd Eye, Marathon, and Connected Collections product lines.

ESSENTIAL JOB FUNCTIONS INCLUDE:

Develop, deliver, and assess technical training courses:

• Maintain awareness of changes to the product portfolio and ensure that training remains up to date to support technicians from product launch throughout the product’s lifecycle.
• Use multiple training delivery formats to include live classroom, live webinar, Learning Management System (LMS), Service Shack/YouTube videos, etc.
• Contribute to curriculum development activities including training creation, review, approval, and periodic re-evaluation of course content.
• Continuously improve training using innovative methods based upon student and customer feedback.
• Be able to manage all aspects of onsite training including organizing material, setting up and taking down of the classroom. 
• Employ principles of Adult Learning in training delivery.
• Maintain training and certification records using Smartsheet, Microsoft Teams, HR Central, Salesforce or similar tools.
• Participate in Marketing-led events such as trade shows, promotional videos, and road show events with up to 80% travel.

Revenue Generation:

• Meet Nexteligence revenue goals established for training, where applicable, promoting current and newly identified training products.
• Recommend pricing and discount strategies when appropriate.

JOB SPECIFICATIONS:

• Bachelor’s Degree in a technical discipline, or equivalent industry technical training and experience are required. 
• Refuse industry technical experience with truck chassis and/or body is highly desired.   
• Must be an excellent training facilitator with above average analytical skills, people skills, and outstanding written and oral communication skills.
• Must demonstrate the highest ethical and dedicated work standards, delivering results with a sense of ownership and urgency within a cooperative team-based environment. 

DOVER COMPETENCIES:

Customer Impact

Results Driven

Self-Awareness and Personal Development

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication:  Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel.  Listens to understand input, feedback, and concerns.  Provides complete information in an open, honest, and straightforward manner.  Responds promptly and positively to questions and requests.

Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business.

Accountability:  Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.