Customer Service Representative (f/m/d)

About Us

At Colder Products Company (CPC), we’re on a mission to provide innovative solutions that redefine connections. Our commitment to quality and collaboration drives us to create products that make a difference in our customers’ lives. Join our passionate team and be part of an organization that values creativity, teamwork, and integrity.

Your Role

Are you ready to make an impact? As a Customer Service Representative, you will play a pivotal role in shaping our organization’s success. You will work closely with our dedicated teams to develop effective solutions that align with CPC’s strategic goals. This is more than just a job; it’s an opportunity to grow, learn, and thrive in a supportive environment.

Summary

Reporting to the Customer Service and Fulfillment Supervisor, the Customer Service Representative I will process customer purchase orders, credits, debits, return material authorizations and associated activities accurately and timely. This role will be responsible for communicating professionally and timely with customers and internal teams regarding yearly pricing updates, customer contracts, pricing corrections, minimum order quantities, custom product status, engineering orders, marketing orders and samples.

Responsibilities

• Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantities
• Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System
• Create and update customer quotes in Oracle ERP System
• Ensure accurate email contacts are entered for sales order acknowledgements, packing slips and invoices
• Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle
• Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System
• Input order entry complaints into CRM Microsoft system and process to completion
• Collaborate with shared services on improvement processes
• Manage multiple shared incoming email inboxes
• Partner with CPC Specialist to provide exceptional service to internal and external customers

Direct Reports:

• None

Minimum Qualifications

• 2+ years of experience in customer service
• Type at minimum 70 WPM with 99% accuracy
• Strong attention to detail
• Proficient in German and English

Preferred Qualifications

• 5+ years of experience in customer service
• 2+ years of Oracle experience 

Travel

• Less than 5%

Our Culture

At CPC, we believe that our people are our greatest asset. We foster a culture of respect, collaboration, and high ethical standards, where everyone is empowered to share ideas and grow together.

Growth & Development

We’re dedicated to your professional journey. Our team provides mentorship and resources to help you develop your skills and advance your career. Whether you’re new to the industry or a seasoned professional, we welcome your unique perspective.

Join Us

If you’re ready to be part of an innovative team that values connection and collaboration, we want to hear from you!

We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.