Customer Service Representative Senior

Date: Jun 20, 2022

Location: Grand Rapids, MI, US, 49503

Company: Dover Corporation

PSG is a global pump and dispensing solution expert and leading manufacturer of pumps, systems and related flow-control technology for the safe and efficient transfer of critical and valuable fluids and materials. Headquartered in Oakbrook Terrace, IL, USA, PSG is comprised of several world-class brands, including Abaque™, All-Flo, Almatec®, Blackmer®, Ebsray®, EnviroGear®, Griswold®, Hydro Systems, Mouvex®, Neptune™, Quattroflow™ and Wilden®. PSG products are manufactured on three continents, North America, Europe and Asia, in state-of-the-art facilities that practice lean manufacturing and are ISO-certified. PSG is part of the Pumps and Process Solutions segment of Dover Corporation. For additional information on PSG, please visit PSG: Where Innovation Flows.
We are an organization on the move, always looking for talented and ambitious people with a desire to help us grow our business. We thrive on winning and being number one. PSG offers a unique combination of the both small company atmosphere: with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities;  combined with benefits of a large company’s scale, tools, career planning and financial strength of Dover. Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment. Welcome aboard!

PSG is part of the Pumps and Process Solutions segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 60 years, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.

The Customer Service Representative is a key member of the Grand Rapids Customer Service Team for a $100 million division of a large multi-national industrial leader in Oakbrook Terrace, Illinois. The Customer Service Representative is responsible for:

  • Checking the status of orders for distributors
  • Processing orders, both stock and rush orders and verifying for accuracy
  • Looking up serial numbers for pump identification
  • Issue, type and mailing RMA's
  • Expediting of orders and shipments
  • Referral of calls to distributors
  • Processed order verification to meet with ISO for contract requirements
  • Account follow up on payments
  • Performing all system documentation and communication to OEM accounts as assigned

Required Skills:High School Diploma or Equivalent

  • 5 years’ related experience and/or training; or equivalent combination and experience
  • Strong multi-tasking capabilities, able to prioritize and manage multiple projects concurrently.
  • Excellent people skills and adaptable to change

Required Experience

  • Outstanding verbal, written and interpersonal skills at all levels of the organization
  • Ability to multi-task and perform in a dynamic environment
  • Highly organized and efficient in approaching tasks
  • Strong team player, work ethic and commitment to win, self-starter with ability to problem solve, anticipate and avoid issues
  • Strong attention to detail, hands-on and strive to execute
  • Interfaces with wide array of individuals

 Dover PSG will only employ those who are legally authorized to work in the US. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Michigan : Grand Rapids

Sub Division : Grand Rapids

Job Requisition ID : 42727

Nearest Major Market: Grand Rapids

Job Segment: Customer Service Representative, Customer Service