Inside Sales Representative

PSG® is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in applications where it matters most. Additionally, PSG is a leading provider of flow meters designed to reduce waste and downtime while accurately measuring, monitoring and controlling the distribution of fluids. Headquartered in Downers Grove, IL, USA, PSG is comprised of several world-class brands, including Abaque®, All-Flo™, Almatec®, Blackmer®, Ebsray®, em-tec®, Griswold®, Hydro™, Malema™, Mouvex®, Neptune®, PSG® Biotech, Quantex™, Quattroflow®, and Wilden®. PSG products are manufactured on three continents – North America, Europe, and Asia – in state-of-the-art facilities that practice lean manufacturing and are ISO-certified. PSG is part of the Pumps & Process Solutions segment of Dover Corporation. For additional information on PSG, please visit psgdover.com.

We thrive on winning and being number one; and are always looking to add the best and brightest to our talented team of professionals.   PSG offers a unique combination of the both small company atmosphere:  with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities; combined with benefits of a large company’s scale, tools, expertise, and financial strength with Dover.  Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment.  

PSG is part of the Pumps and Process Solutions segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 65 years, our team of over 25,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.

Position Summary:  

The Inside Sales Representative will support the PSG Store customers, with answering inquiries and ensuring quotes and order support are processed accurately and timely.

Essential Duties and Responsibilities:

• Manage Lead qualification and quote support, responding to customer requests, following up and providing support as needed.
• Maintain and organize records in the ERP system, CRM, and other documentation platforms, while generating and distributing reports as required.      
• Document all sales interactions timely and accurately in the CRM.
• Manage the sales process by thoroughly understanding decision makers, actions and timelines necessary to close deals and accurately forecast sales opportunities.
• Answer customer inquiries, determine if inquiries are qualified for direct sales or other support teams, and manage referral to internal teams if necessary.
• Act as point person for issue management by coordinating and consulting with internal resources ensuring timely and effective issue resolution. Escalate issues as required to ensure commitments are met.
• Other tasks or activities as necessary to meet individual, departmental or company objectives, or as assigned.

 Qualifications/Requirements:

• Bachelor’s degree in business, engineering or science, is required.
• Proficiency with Microsoft Office Suite.
• Experience working with salesforce or similar CRMs.
• A willingness to learn about AODD pumps and other PSG technologies.
• Previous experience in the pump industry is beneficial but not required.
   

Desired Characteristics:

• Strong communication and interpersonal skills.
• Strong analytical skills.
• Team player, self-motivated and committed with an ability to work under pressure.
• Exceptional personal initiative and desire to drive continuous improvement.
• A desire to continually learn and grow in your career.

Disclaimer: The list of tasks and responsibilities is not exhaustive and PSG reserves the right to make changes to the job description as required.

Work Arrangement : Onsite  

Salary Range : $48,000.00   - $65,000.00  

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer:  Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information.  We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process.  Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/.  To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

This position may be located in: Americas : United States : Michigan : Grand Rapids

Sub Division : Oakbrook Terrace

Job Requisition ID : 60228

Job Function : Sales; Customer Service

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact accommodations@psgdover.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.