Customer Service Representative

Date: Feb 23, 2021

Location: Grand Terrace, CA, US

Company: Dover Corporation

PSG® is part of the Dover Fluids platform. We are an organization on the move, always looking for talented and ambitious people with a desire to help us grow our business. We’re a global leader in integrated flow solutions and leader in the manufacture of pumps, systems and related flow-control solutions for the safe, efficient and reliable transfer of critical and valuable materials. PSG features world-class pump brands – Wilden®, Blackmer®, Neptune™, Almatec®, Mouvex®, Griswold™, All-Flo™, Abaque®, Redscrew™, Ebsray® and Quattroflow™ – and are committed to servicing key vertical markets that include Hygienic, Water, Pharmaceutical, Chemical and Energy. 

We feature world-class facilities in 6 countries, including operations in the U.S., France, Germany, India, Australia, and China; and have localized presence in over 100 countries.  At PSG, we are passionately committed to the development of innovative “sustainable” technologies. We are relentless in our pursuit of excellence, and confident in the market knowledge and expertise we bring to our customers.  
We thrive on winning and being number one. PSG offers a unique combination of the both small company atmosphere:  with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities;  combined with benefits of a large company’s scale, tools, career planning and financial strength of Dover.  Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment.   Welcome aboard!
PSG is part of the Fluids segment of the Dover Corporation® (NYSE: DOV).  Dover is a diversified global manufacturer with annual revenues in excess of $7 billion

Reports To:  Customer Service Supervisor

Department:  Customer Service

Location:  Grand Terrace, CA 


Position Summary:

Responsible for responding to customer inquires and requests, processing orders and coordinating the handling of customer concerns all on a timely basis.  Responsible for sales order entry systems data.  Works to improve departmental efficiencies and create cost savings on an on-going basis.


Essential Duties and Responsibilities:

  • Responds to incoming end-user and distributor communications, regarding prices, routing, shipping dates, shortages, mis-shipped orders, refers end-users to the local distributors in their area, etc.
  • Processes all orders pertaining to standard, priority, extra discount, short shipment, RGT, goodwill, R&D, Field Test and COD’s in an expeditious manner, process includes, but not limited to, verification of pump/part numbers, shipping address, routing, entering, printing, faxing acknowledgments, typing labels etc.
  • Responsible for filing distributors purchase order, pick list and invoice.
  • Generates paperwork for shipping department, tags, and labels as necessary.
  • Monitor’s customer/distributor feedback and incorporates findings into process improvements as approved by Management.
  • Maintain and monitor expedites, extra discounts and contract pricing orders (open/closed), supplying Accounting with copies of allowed amounts.
  • Applies freight charges (UPS) correctly, removing charges when necessary.
  • Maintains communication with the appropriate sales individuals as needed. 
  • Must be knowledgeable of and adhere to the Company's policies and procedures.
  • Responsible for any other duties as assigned by the Global Customer Satisfaction Manager.
  • Must demonstrate commitment to safety and continual improvement of OH&S performance, registered standards, company policy, integrity, ethics, and legal compliance.


Required Knowledge/Skills/Experience/Education:

Working knowledge of shipping processes with knowledge of the product and policies as required to deal with both internal and external customers.  Skilled in the use of computer systems as it pertains to customer service requirements.  Moderate typing 45-50 WPM, and 10-key by touch needed.  High school graduate or equivalent, with 3-5 years of related on-the-job experience required.  Cross functional cooperation/training required as it pertains to customer service.  Computer skills required, Windows NT, Microsoft Word, Excel, Access.  Standard office equipment.


Physical Standards:

Sitting and standing. Phone and computer operation activities.



This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee.  The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : California : Grand Terrace

Sub Division : Grand Terrace

Job Requisition ID : 35926

Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles

Job Segment: Customer Service Representative, Chemical Research, Pharmaceutical Sales, Sustainability, Customer Service, Engineering, Sales, Energy