Technical Support Engineer

Date: May 11, 2019

Location: Haimen, 32, CN

Company: Dover Corporation

Part of Dover Corporation’s Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift®, Chief®, Forward®, Direct-Lift®, Ravaglioli, Hanmecson®, Revolution®, Elektron, Blitz, Nogra, Butler, Space and Sirio.

Essential Duties & Responsibilities:

  • Plan, develop, coordinate and conduct comprehensive training programs for existing and potential customers. Utilize various training methods, tools to ensure the participants obtain the knowledge after training.
  • Align with global training teams to ensure the most updated training material and technics being utilized.
  • Conduct training analysis and bring out customized training solutions and context to accommodate the demand from Asian market.
  • Cooperate with sales team for necessary presentation and technical clarifications to win potential orders. Assist customer service team to provide answers and feedbacks to inquiries from customers. Provide technical solutions to after-sales team for on-site installations and troubleshooting.
  • Forward customer’s suggestions or requests to relevant departments for follow-up.
  • Order process for regional distributors
  • Provide job reports per requirement from management.
  • Other tasks assigned by direct superior.


Qualifications & Experience:

  • Bachelor's degree in mechanical or other related major;
  • Minimum 5 years of relevant display in manufacturing industry or auto repair service;

 

Knowledge:

  • Excellent knowledge in mechanical products

 

Skill:

  • Language: Good command of English & Mandarin both in written and oral.
  • Computer skills: Mastery of MS Office software;
  • Presentation skills: Good presentation skills in public.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: APAC : China : Jiangsu : Haimen

Sub Division : VSG ASIA

Job Requisition ID : 27150


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