Solution Consultant

SUMMARY:
As a member of the Project management team, the Solution Consultant is a technical sales position, responsible for conceptualizing and designing robust and scalable solutions that align with our clients’ strategy and support their long-term growth goals. The Solution Consultant will work with the Account Manager/ Key Account Manager to support direct and partner sales opportunities, giving technical input & providing appropriate solutions based on customer needs.  
 

This role shall include the responsibility to convert customer requirements into a Project scope document that will serve as the design for the solution being implemented. As a result, it is a key role that contributes heavily towards the success of each client implementation. 
 

Key deliverables include high-level system design and workflows, architecture, equipment selection, and integration design. The position will determine the most appropriate product solutions while adhering to conventions of Best Practices, including standard solutions where possible, to fulfil the customer requirements. This will result in Scope documentation and Product Selection enable the Backoffice team to quote the application & the Professional Services group to successfully deploy the solutions.
 

The successful candidate will have advanced communication, sales, and negotiation skills, as well as an innate ability to simplify complex technology concepts and to plan, prioritize and seamlessly integrate all moving parts to deploy successful solutions.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Play key role in promoting solution adoption during the sales cycle with participation in the full sales cycle for key sales direct and partner sales opportunities.  Travel to these opportunities as needed.
• Become a “trusted advisor” and work to influence the direction, focus and strategy of the account base as it relates to initiatives in our space.
• Deliver innovative and standardized solutions for client-based implementations through technical requirements gathering, use-case discovery, SOW review, platform/packaging line analysis, requirements Engineering (URS review) and customer workshops.
• Serve as the lead strategist for all implementation, customization, and integration requirements.
• Serving as the lead on documenting requirements around application architecture, solution architecture, technical design, development of proof of concepts and deployment support for clients, third-party vendors, technology partners and internal project stakeholders
• Propose high-level architecture solutions to meet customer requirements while maintaining commonality with other similar applications.
• Partner internally to make ensure solutions are aligned with the technical requirements, market analytics and functional road map.
• Responsible to create BOM and estimate timelines and required project services as project management, installation services, etc.
• Responsible for smooth handover of solution proposal and design to Project Team for implementation
• Arrange & perform product demonstrations.
• Constantly train yourself to new get a deeper knowledge of the Products and new features. Become an expert in using all Products.
• Thrive customer feedback to appropriate Departments internally for Product improvements and enhancements
• The position involves approximately 20% travel, both domestically and internationally
   

QUALIFICATIONS: 

• Knowledgeable of packaging industry automation products preferably Track & Trace and Pharma environment.
• Experience converting client requirements into architecture and design with full support of the business development cycle.
• Strong technical background in: automation, mechanical and electrical engineering, IT ideally with hands-on experience
• Familiarity with PC-based hardware, control & communication interfacing.
• Computer skills and aptitude for quickly learning new software tools and computer hardware.
• Experience in dealing with clients.
• Must be comfortable in a highly dynamic environment, working with a variety of disciplines.
• Excellent interpersonal skills
• Effective verbal communication skills (in-person, conference calls, presentations) and business writing proficiency (transactional – emails; informational - call reports, meeting minutes; persuasive - customer proposals).
• Possesses strong customer relation skills.
• Demonstrates strong analytical and problem-solving skills.
• Experiences in working with virtual teams located in different regions.
• Language English, German

EDUCATION and/or EXPERIENCE: 

• B.A. / B.S. degree – prefer Professional Sales, or Engineering
• 5 + years of practical Engineering experience; process automation, automated manufacturing experience preferred.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.