Technical Sales Support

At SWEP, we believe our future rest on give more energy than we take – to our planet and to our people.
 
As the world´s leading supplier of efficient heat transfer technology, we are driving the conversion to sustainable energy usage in heat transfer. We are dedicated to constantly creating more from less energy, material, and space.
For us at SWEP, it's more than just a job, it´s a commitment to making a difference and an impact by finding new ways to make energy last longer – globally and locally.  We are striving for record-breaking growth and are looking for individuals who think like entrepreneurs, have an open mind, care about the environment, and want to inspire and be inspired. Come and join us!

Technical Sales Support

Job Summary

Support the Sales organization and customers in technical and commercial matters to drive business processes in cooperation and guidance from the sales team.

Responsibilities

• Maintain the data and information stored in the CRM system, logging activities, updating records reports and dashboards.
• Drive operational excellence through data stored in the CRM system, for instance targeting competitors through competitive data stored in the CRM system.
• Execute sales process from RFQ to order (product selection for defined applications and existing part numbers, pricing and quoting).
• Interact with customers at all levels and work in partnership to translate needs into functional actions and activities.
• Establish pricing levels or Pricing models for existing customers and follow up on issued quotes.
• Basic commercial and technical support for internal and external customers, product selections for defined applications, assist with the customizing processes, pricelists and quoting.
• Act as SWEP representative at customers, exhibitions, conferences, seminars, and relevant events.
• Actively participate in internal and external projects.
• When applicable, provide trainings in own field of expertise to other colleagues.
• Handle line claims due to sales as defined.
• Provide support for customer inquiries, such as drawing requests, approval documentation, and environmental documentation.
• Propose and draft customer logistic solutions and stock agreements.
• Handle and assist in price revisions in Salesforce and Oracle according to established customer agreements              

Requirements 

• High School Diploma with technical training. 
• Technical background 
• 2 years’ experience in professional sales and/or service industry or previous Customer Support role.
• Advanced Microsoft Office
• Experience of CRM/ERP systems  - Salesforce and Oracle preferred
• Advaced English verbal and written communication skills
• Customer-oriented with service minded approach
• Proactive, positive, and result-oriented team player with an interest in technical and commercial matters
• Good interpersonal skills and the ability to cooperate and communicate with many different layers and cultures
• Works well in an international environment.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

We are a growing company and a part of the Dover Corporation family. We are dedicated to supporting our customers with the optimal solutions and we believe in close, rewarding partnerships. We are represented in more than 50 countries and have production facilities in Sweden, USA, Slovakia, China and Malaysia.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.