Technical Solutions & Support Specialist

Markem-Imajem, A Dover Company, is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 65 years, our team of over 25,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.
 
The Role:
In this role you’ll be …  pivotal in the execution of our product roadmap and have a direct impact on our customer’s experience with Markem-Imaje products. As a global printer expert, you will provide the best technical, application & documentation support to the business. Additionally, you will support the Product Development teams on existing product evolution, and new product development, propose and contribute to product quality improvement / warranty reduction with a focus on customer experience and serviceability. You’ll have an opportunity to … work in a cross-functional environment, partnering closely on all levels of the organization and interact directly with all major functions of the company.

Job Responsibilities:
•    As a global printer expert, you will provide best in class technical, application & documentation support to the business spanning the entire product capability, including hardware, software, industrial integration, and application space.
•    Work directly with engineering and quality teams as necessary to resolve technical issues.
•    Be a key contributor and work directly with Product Development on existing product evolution and new product development, with a focus on customer experience and serviceability, as well as system feature and functionality.
•    Provide problem resolutions for technical issues escalated from our internal worldwide teams, and international business partners.
•    Be a cross functional team member to identify corrective/preventive actions through root cause analysis. This includes investigative lab work evaluating technical issues, testing new products and features.
•    Engage with the technical service, sales community, and other key functions of the company to share product and application knowledge.
•    This position may require some domestic and international travel in support of our service teams.
•    Document all support activity within escalation support software tool.
 

Job Requirements:
•    A minimum of 4 years of experience working in multiple aspects of a technical role (technician or engineer) – working directly with customers and cross-functionally to resolve complex technical issues.
•    High Level of electromechanical and Networking aptitude, incl. IP Networking knowledge, computer system knowledge and databases.
•    Industrial integration and Industrial automation a plus.
•    Strong analytical and problem-solving skills with the ability to see problems as an opportunity.
•    Excellent verbal and written communication skills and the ability to communicate with all levels of the organization.
•    You should possess… Technical expertise and have a desire to drive for high levels of customer satisfaction, be a forward-thinking individual to look beyond the immediate. Ideally driven by a desire for improvement, either through technology or process.
 

The right candidate if you are aligned to our values and culture:  
•    Collaborative entrepreneurial spirit  
•    Winning through customers  
•    High ethical standards, openness and trust  
•    Expectations for results  
•    Respect and value people 

A self-motivated, confident, and passionate person who understands electromechanical technical devices and have a high level of technical aptitude, paired with an interest in driving customer satisfaction?
 
If you believe you match our values and have the experience we’re looking for, apply! We can’t wait to hear from you!
 
Work Arrangement: Onsite  

 
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact keenehr@markem-imaje.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
 
Job Function: