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Field Service Technician

Date: Oct 8, 2021

Location: Kent, OH, US

Company: Dover Corporation

MAAG Pump Systems, Automatik Plastics Machinery, Gala Industries, Reduction Engineering Scheer and Ettlinger – five successful and well experienced companies have joined forces to become the global partner for the polymer industry. As manufacturer of gear pumps, pelletizing and filtration systems and also pulverizers we offer top-grade equipment for your demanding requirements – not only for polymer applications, but also for the chemical, petrochemical, pharmaceutical and food industry.

Company - Maag

Location - Kent, OH

Position Title - Field Service Technician

 

Main Position Objectives

The Field Service Technician provides the highest quality on and off-site technical support for the Maag family of equipment to include plastic pelletizing systems, polymer pump, and filtration systems.  Working independently but supported by others, the incumbent is the technical representative to our customers for all product maintenance, installation, and repair issues.

 

Position description – Tasks, responsibilities, competencies

  • Independently travels nationally and internationally as Maag’s primary technical representative to the customer. 
  • Interacts with customers on a daily basis to provide solutions to issues
  • Conducts yearly follow up calls to Maag customers to check up on the customer and Maag machinery 
  • Participates in customer visits to provide support for equipment installation, troubleshooting, maintenance and repair activities. Visit responsibilities include logistical planning, coordination with interagency contacts and the customer, execution of the trip and reporting activities and expenses.
  • Provides training to the customer in house at Maag’s facility and at the customer’s location.
  • Represents the company and collects customer feedback to facilitate continuous improvement opportunities.
  • Conducts technical discussions regarding machinery repairs, upgrades, and selection to assist customers with a solution to their needs or problems.
  • Collaborates with engineering, manufacturing, parts and equipment sales to develop customer-focused solutions.

 

Education

  • Mandatory High School diploma or equivalent education (additional technical skills a plus) 
  • Strong mechanical aptitude

 

Desirable

  • Technical training in electrical systems (single-phase, 3-phase or low voltage systems)
  • Technical training on logic circuits, electric motors, gears / mechanical devices
  • Multiple language skills
  •  

Professional experience

 

Desirable

  • Min 3 years of experience in a field service role
  • Min 3 years of experience using measuring/test equipment including micrometers and multi-meters
  • Writing progress and expense report
  • Global travel experience
  • Experience in plastics processing or rotational molding highly desirable

 

Interpersonal skills and behavioral competencies

 

Mandatory

  • Excellent verbal and written communication skills
  • Highly organized and efficient
  • Independent self-starter with the ability to problem solve and anticipate and avoid issues
  • Strong team player, work ethic and commitment to win
  • Customer-focused

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Ohio : Kent

Sub Division : Maag Reduction Eng

Job Requisition ID : 35720


Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Maintenance, Technician, Engineer, Chemical Engineer, Electrical, Manufacturing, Technology, Engineering