Director, Operations

Date: Jan 25, 2023

Location: Keosauqua, IA, US, 52565

Company: Dover Corporation

Our Story:


Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.


DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.


DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.


Job Title:        Director of Operations            

Location:        Keosauqua, IA             


What we are looking for:


Reporting to the VP, Operations, DFR, the Director of Operations is responsible for assigned Operations’ strategy, growth, and profitability at our production facilities.  Areas of responsibility include:  Plant Management, all Manufacturing Operations, Capital Equipment and Facilities Planning, Workforce Development, Supply Chain, and Operations Strategy Deployment.


The Director’s primary responsibilities are to maintain a safe working environment and to achieve overall business objectives including:  quality, delivery, productivity, and lean directives, as set forth by the business.  In this function the Director will need to be part of creating, communicating, supporting, and owning the vision and goals of the business.


Essential Competencies:


  • Work with VP Operations to focus on 4 key imperatives –
    • Safety: Focusing on leading indicators and concern reporting to drive a no injury culture.
    • Quality: All products are completed the right way the first time, every time
    • Speed:  Innovation, Customer Delivery, Response, and Decision Making
    • Productivity: Process efficiency, Cost Reduction and Continuous Improvement
  • Fostering a positive employee relations environment through building a culture where employees are motivated and actively engaged in driving continuous improvement in the business.
  • Championing lean manufacturing initiatives in a manner that will support continued cost reductions, waste reductions, process automation, quality improvements, and on-time delivery.
  • Providing leadership and setting clarity of direction to the Operations organization.  Creating and communicating a vision for the operation.  Developing and executing the Operations’ strategic plans.  Assigning responsibilities for tasks and results; setting clear goals and objectives.  Monitoring and measuring performance to plan.  Delivering timely, objective, and actionable feedback on performance to plan.  Training, developing, and mentoring reporting personnel to provide promotable candidates for DFR.
  • Establishing performance metrics, standards, and measurements for direct reports and the operation as a whole.  Regularly monitoring their performance through timely performance reviews to create/enhance operational efficiencies and improve performance and productivity.
  • Working proactively with and effectively engaging functional counterparts to ensure overall organizational success.
  • Ensuring that products are delivered on-time to customers and that products meet all customer expectations regarding quality and performance.
  • Directly and indirectly working with customer to understand requirements and expectations.
  • Managing business to achieve/exceed agreed-upon growth, revenue, and operating income objectives.  Ensuring products meet Operations’ profitability goals.
  • Acting as a coach, mentor, and role model for his or her direct reports, as well as the Company’s ethics and values; maintaining the highest corporate governance principles.
  • Planning and executing expansion of facilities to meet future manufacturing requirements.
  • Collaboratively working with the leadership team to establish a future state road map that will be used for capital, labor, and facility requirements.


Minimum Quantifiable Competencies:


  • BA/BS in Engineering, Business Administration, or Production and Operations Management
  • The ideal candidate will have 10+ years’ experience in operations management, with multi-site responsibilities. 
  • Minimum of Five (5) years’ experience in proven successful implementation and training of lean methodologies. 


Preferred Competencies:


  • MBA preferred.
  • Sheet metal fabrication and materials background is highly desirable. 


Strengths needed for this role:


  • Success, however, will come from task simplification, line balancing, challenging the status quo, and introducing new techniques aimed at increasing throughput speed and labor optimization.
  • Ability to demonstrate a history of sustained results in a plant setting.
  • Solid and proven background in the application of production/inventory control, procurement procedures and techniques, and logistics.
  • Strong strategic thinking skills with the ability to develop long-term strategic plans and follow-up action plan to execute on these deliverables
  • Proven leader with ability to motivate teams and drive accountability
  • Strong financial acumen with key knowledge of financial levers to pull to achieve results
  • Strong verbal and written communication skills with the ability to influence at all levels of the organization
  • Adept in Microsoft Office systems and applications.
  • Initiative, planning, and follow-up are critical attributes plus ability to effectively handle multiple priorities.


How We Define Our Values and Why You Should Join Our Team:


The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.


  • Collaborative Entrepreneurial Spirit
  • Winning Through Customers
  • Respects and Values People
  • Expectations for Results
  • High Ethical Standards, Openness, and Trust


What’s in it for you?


  • Medical, Dental, and Vision
  • 401k Retirement Plan
  • Flexible Spending
  • Paid Holidays










The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.


Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Nearest Major Market: Ottumwa

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