Quality Technician II

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:                    Quality Technician II

FLSA Status:             Hourly / Non-Exempt    

Department:              Quality

Supervisor:                Quality Supervisor

Shift:                           1st       

What we are looking for:

The Quality Technician analyzes quality problems to identify root causes and implement corrective action. Quality may also take proactive measures, such as developing and implementing continuous improvement programs covering production processes and quality management systems. Also oversees the calibration of the inspection and test equipment ensuring the calibration meets the requirements under ISO 17025, conducts process audit to the inspection and test equipment and conduct the verification of the calibration.

What you’ll be responsible for in this role:

• Monitor feedback from customers to identify any quality concerns and works with customers to resolve any issues.
• Full understanding of the requirements specified in the Job Reports and ensure that all the requirements specified are meet.
• Detect and report deviations from quality standards using non-conformance reporting techniques
• Conduct dimensional and visual inspection of all cases prior to shipment to ensure they meet the customer specifications.
• Conduct inspection that refrigeration components are correct and measurements of cases in process stage are correct before they are moved to final assembly.
• Educate production team on quality control issues and work with departmental managers to improve overall company safety and product quality.
• Create process checklists and coordinate quality inspections with departmental managers / team leads. Ensure that all the issues and defects found during production are recorded and entered into the data base.
• Create comprehensive documentation for quality issues and note the corrective actions that were taken and support in the development of the Standard Operating Procedures and be able to conduct the training.
• Create corrective actions to ensure that products meet required specifications.
• Create and understand quality charts (pareto and process control “SPC”).
• Conduct process audits to ensure that production methods, machinery, and raw materials are in compliance with standards.
• Use inspection and test equipment as: tape measurement, caliper, Inficon leak tester, Hipot stand tester, PosiTest-paint thickness.
• Conduct end of the line testing of the cases: Remote, Hot case, Self-contained, Solo Chill

What are the basic qualifications?

• High school diploma/GED
• Minimum of two (2) years’ experience in a manufacturing environment.
• Minimum of two (2) years’ experience in a relevant quality role (i.e. Quality Inspector, Quality Technician)/ or other position that requires evaluating product quality against a defined set of specifications.
• Demonstrated proficiency with MS Office to include Word, Excel, and Power Point
• Demonstrated ability to read blueprints, wiring diagrams, calibration requirement and other technical drawings.

What are the preferred qualifications?

• Excellent communication skills
• Ability to use inspection and test equipment to include, but not limited to, tape measures, calipers, Inficon leak tester, Hipot stand tester, and PosiTest-paint thickness.
• ASQ Quality Technician certified

To be a great fit for the role:

• Team oriented – values the synergy of a team and operates as a team player
• Effectively collaborates, engages others in discussion and is hands-on in problem solving
• A fast learner - able to quickly come up to speed on business processes to manage and serve the needs of the organization
• Strong attention to detail
• Can-do attitude, committed to finding solutions
• Proficiency with handheld tools and other measuring devices
• Proficiency with written and verbal communication and/or instruction

Physical Demands:

• Occasionally – Stooping/Twisting, Kneeling, Squatting, Reaching, Pushing/Pulling, Gripping, Neck Rotation/Extension and Lift/Carry up to 50lbs
• Frequently – Sitting, Standing, Walking, Keyboarding, Foot Use, Visual Acuity (Near/Far), and Lift/Carry up to 10lbs

*Occasionally – Occurs up to 1/3 of the time

*Frequently – Occurs 1/3 to 2/3 of the time

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.                                             

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact BOT@doverfoodretail.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

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