Customer Care Logistics Representative

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role

Position Title: Customer Care Logistics Representative

Location: Kobe

The Customer Care Logistics Representative is responsible for inventory management in MI Japan warehouse at Kobe office and receipt/shipment of the goods.  Closely communicate with CRM SD staff in Tokyo and entire Sales and Technical Service team.

What you will do:

    •   Checking incoming schedule of all goods, receive and allocate those inventories in warehouse at Kobe office.

•    Ensuring a high level of customer satisfaction by working closely with sales and service engineers to properly deliver the goods in timely manner.

•   Obtain customer demand feedback to the logistics team to meet customer expectations.

•   Maintain things tidy and in order following MI EHS guideline.

•    Continuously improving productivity on processes and procedures 

•    Manage and facilitate the service level agreement (SLA) 

•    Safeguard sensitive confidential information of company and customers.

What you need to have:

• Ideally degree educated with 1+ years of Customer Service or Logistics experience in an industrial environment with complex B2B interactions. 
• Good knowledge of ERP & CRM (SAP, Salesforce). Driver license of forklift is plus.

Qualifications and Experience:

• Strong interpersonal and customer relationship management skills
• Familiarity with business process flows and Sales/Distribution ERP knowledge
• Excellent verbal and written communication skills that result in a clear presentation and understanding of details and facts
• Positive attitude focused on developing a winning team.  Influence and motivate others through personal example
• Team player that easily adapts to change, overcomes challenges, and uses creative means to solve problems
• Capable of handling multiple high-pressure tasks and assignments simultaneously while staying focused and responsive to commitments and assignments

What we offer:

• Growth opportunities within an international environment
• Performance bonus and yearly merit increase based on performance
• Employee Assistance Program (EAP)
• Internal training and opportunity
• Bonus/Commission scheme
• Annual health check
• DC insurance

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

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Work Arrangement : Hybrid 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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This position may be located in : APAC : Japan : Kobe : Kobe 

Sub Division: Direct Distrib Japan Imaje 

Job Requisition ID: 58908

Job Function : Customer Service