Manager Global Tech Service

Date: Nov 30, 2022

Location: Lynchburg, VA, US

Company: Dover Corporation

Belvac is the world leader in the design and production of continuous motion rotary machinery. We provide beverage canmakers with high-speed trimming, necking, base reprofiling and reforming, shaping, bottom rim coating, flanging and inspection technology. Over the years, we have been responsible for numerous advances in canmaking technology. This technology has enabled our customers to steadily increase line speeds and improve quality and productivity, while significantly reducing materials costs.  Belvac was founded in 1962 in Lynchburg Virginia. Philosophies of quality, pride, craftsmanship, and work ethic set extremely high standards and quickly drove Belvac to become the world leader in its industry revolutionizing many manufacturing processes.   For over forty years Belvac has turned innovative ideas into world class machinery.  Serving both the Can Making and Plastics industry.sts.

General Function:

 

The Manager of Global Technical Service, as a key member of the Belvac management team, has the responsibility to professionally and ethically represent Belvac Production Machinery (BPM), in assisting customers with machinery sold by BPM worldwide and to support these customers with either reactive or proactive service assistance as needed, required or requested, consistent with ISO standards.

 

As a department that aligns itself with market development it is also imperative that this position do all that is necessary to develop the culture within Service that effectively integrates sales, spare parts, customer training and service into a seamless team that supports each other in the attainment of corporate/department goals and objectives.

 

Primary Responsibilities:

 

  • Managers are responsible for implementation and maintenance of Belvac Quality Management System including maintenance of documentation and records, adherence to procedures and instructions for all employees within the manager’s defined area of responsibilities.
  • Establish and prepare annual departmental budgets that are realistic, achievable and cost supported.  Control departmental spending within those established budgets.
  • Coordinate the scheduling of Service Engineers worldwide.
  • Make recommendations and coordinate with Engineering, technical changes to our product line due to customer input and in-field appraisals.
  • Manage the Service Department providing the leadership and direction necessary to achieve corporate and marketing results including annual performance reviews, career development needs, organization development and motivation.
  • Working in collaboration with Sales, Operations and Engineering, respond to customer questions and technical concerns regarding Belvac branded equipment.  Ensure that Belvac employs the “closed loop” philosophy when handling customer concerns.
  • Manage all BPM warranty issues including the scheduling of warranty trips, resource management and problem solving that lead to a satisfied customer.
  • Ensure through customer or BPM specifications that each machine has been successfully bought off and physically inspected prior to shipment.
  • Coordinate the design of customer training programs through the development of appropriate resources and materials.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients and customers.
  • Actively participates with new product development teams to give input on designs based on field experience and customer input to ensure serviceability.
  • Responsible to coordinate service training programs, effective maintenance plans, and ensure that the organization has a plan to address spare part emergency requirements for critical components for newly released products.
  • Willingness to travel both domestically and internationally in an effort to resolve Belvac/customer machinery problems.
  • Identify Service resource needs in each geographical area and assist in recruitment to satisfy those needs.

 

Education:

 

Bachelors Degree in business and/or a technical discipline

 

Experience:

 

  • 10 years progressive experience at Belvac or comparable company in the capital machinery industry that requires a service/customer relationship
  • At least 5 years of people managing experience.
  • Multi-lingual a plus
  • Knowledge of the 2-piece can industry and a Technical background is a plus

 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.


Nearest Major Market: Lynchburg
Nearest Secondary Market: Virginia

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