ADAS Product Specialist

Date: Jul 19, 2022

Location: Madison, IN, US, 47250

Company: Dover Corporation

Part of Dover Corporation’s Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift®, Chief®, Forward®, Direct-Lift®, Ravaglioli, Hanmecson®, Revolution®, Elektron, Blitz, Nogra, Butler, Space and Sirio.

POSITION TITLE: ADAS Product Specialist

IMMEDIATE SUPERVISORS: ADAS Commercial Manager

SUMMARY: Work with the ADAS Commercial Manager and Direct Sales Team to support the installation, commissioning, and aftersales support of VSG’s ADAS equipment. Work in conjunction with our Collision Technical Support team as a technical ADAS expert supporting inquiries, specific requests for information and/or troubleshooting.

 

 

ESSENTIAL JOB FUNCTIONS INCLUDE:

  • Perform unloading, installation, and commissioning of ADAS Equipment.

  • Train end users ADAS technicians on the operations and calibration of the VSG ADAS equipment and Navigator software.

  • Take ADAS support phone calls to provide technical support to end users and VSG’s Collision Technical Support team.

  • Perform pre-site inspections of customers locations to determine site feasibility.

  • Perform customer set-up and site commissioning of rig including Navigator cloud connections.

  • Coordinate with the direct sales support team for equipment and technician registration.

  • Communicate vehicle database issues to appropriate support teams for resolution.

  • Have a good working knowledge of vehicle ADAS calibration procedures.

  • Uninstall and decommission ADAS equipment and evaluate condition for redeployment or repair.

  • Travel as needed to perform job functions.

  • Work with the Commercial ADAS Manager to conduct product demonstrations as needed.

 

JOB SPECIFICATIONS:

  • Education: High school graduate with 5 + years’ experience in customer field service, computers and computer support, mechanical/hydraulic/electric repairs. College degree in Automotive Repair Service preferred. Technical or vocational training of mechanical/technical nature preferred. Training in ADAS calibration and vehicle diagnostics preferred.

  • Experience: 2+ years work experience in ADAS Calibration service areas, vehicle diagnostics and/or customer field support. Working knowledge of diagnostic scan tools, personal computers required, including specific knowledge of Microsoft Windows operating systems.

  • Supervision: Works under limited supervision. Predominantly handles matters on own initiative.

  • Responsibility: Exercises high degree of judgment. Questionable matters referred to Supervisor, or Manager. Must be Able to handle multiple tasks at one time.

 

KEY DOVER COMPETENCIES

  • Ethics & Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Insure that all business activities - with both internal and external customers - be performed with a professional demeanor and that all participants be held accountable to this high standard.

  • Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well organized reports. Listens to understand input, feedback and concerns. Provides complete information in an open, honest, and straight-forward manner. Responds promptly and positively to questions and requests.

  • Teamwork/Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Rotary Lift's business in the U.S. and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.

  • Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical/analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or create opportunities that will increase productivity and create value. Shares best practices with other employees across the business.

  • Accountability: Accepts responsibility and accountability for both the strategic planning and the successful implementation of all projects/programs/duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner. Demonstrates a sound balance between quality and quantity of work while maintaining a sense of urgency toward completion. Deadlines are met.

 

The above description represents a general synopsis of the principal functions of the job and should not be construed as a comprehensive listing of all requirements that may be inherent in the job.

 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Indiana : Madison

Sub Division : VSG NSA

Job Requisition ID : 44854


Nearest Major Market: Bloomington Indiana
Nearest Secondary Market: Seymour

Job Segment: Direct Sales, Cloud, Field Service, Database, Hydraulics, Sales, Technology, Manufacturing, Engineering