Freight Claims and Logistics Specialist

Part of Dover Corporation’s Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift®, Chief®, Forward®, Direct-Lift®, Ravaglioli, Hanmecson®, Revolution®, Elektron, Blitz, Nogra, Butler, Space and Sirio.

SUMMARY:

The Freight Claims and Logistics Specialist works cross-functionally with internal VSG departments to manage the freight claims process of data gathering and detailed reporting.  This role will require working closely with carriers and customers to gather information from orders to submit freight claims.

PRIMARY RESPONSIBILITIES WILL INCLUDE BUT NOT LIMITED TO:

• Gathering all details required to submit freight claims for lost or damaged shipments.  Ensure all claims are filed timely.
• Serve as the primary point of contact for freight claims related information and prepare all necessary documents to onsite logistics provider who will submit claims.
• Coordinate with Technical Support and Quality departments to ensure return goods authorization numbers are created and shipments are returned to original location (if needed).
• Generate and analyze reports pertaining to claims data including trends, costs, and resolution.
• Work with Shipping, Quality, and Continuous Improvement departments to make recommendations to reduce freight claim frequency

BASIC QUALIFICATIONS:

• Strong analytical and problem-solving skills
• Excellent written and communication skills
• Proficiency in Microsoft Office
• Strong attention to detail and accuracy
• Ability to handle multiple tasks

PREFERRED QUALIFICATIONS:

• Knowledge of various transportation modes related to shipping products
• Experience with product packaging, material handling, shipping and transportation
• Knowledge of general freight claims procedures

WORK ENVIRONMENT

• On-site (Madison, IN)
• Occasional travel < 5%

The above description represents a general synopsis of the principle functions of the job and should not be construed as a comprehensive listing of all requirements that may be inherent in the job.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 11 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 24 paid sick leave hours annually or as provided under state and local paid sick leave laws; tuition reimbursement; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact accommodations@vsgdover.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.