VSG - Servall Product Consultant

Date: Apr 4, 2021

Location: Madison, IN, US, 47250

Company: Dover Corporation

Part of Dover Corporation’s Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift®, Chief®, Forward®, Direct-Lift®, Ravaglioli, Hanmecson®, Revolution®, Elektron, Blitz, Nogra, Butler, Space and Sirio.

POSITION TITLE: Servall Product Consultant


Manages one or more national accounts by handling every phase of a lift repair or installation, while providing accurate and timely information to all parties involved. Work requires dispatching tickets, auditing, negotiating, order entry, and follow-ups during each process, while using technical product knowledge to provide assistance to RAI’s and/or audit the work being done by the RAI. This is accomplished by providing excellent customer service, developing product line expertise, and building strong relationship with the national account representatives and the RAI network.


COMPANY OVERVIEW:  Dover’s Vehicle Service Group is the global leader in designing and manufacturing vehicle service, collision and automotive OEM equipment. It is one of the founding companies of Dover Corporation, an eight billion dollar diversified global manufacturer. VSG consists of fifteen leading vehicle lifting brands (Rotary, Forward, Blitz, Ravaglioli etc.), collision repair (Chief), wheel services, diagnostics (Butler, Rotary, Chief and Ravaglioli) and tier-one automotive brands (WARN Automotive) with operations worldwide, including regional business operation centers and large manufacturing facilities in the U.S., Europe and Asia.



Percentage of Time

RAI Management: Identify, negotiate quoted fees, dispatch and follow up with appropriate RAI for each required lift repair or installation, guiding and assisting RAI with technical problems to find solutions, and ensuring RAI understands any special requirements.



Account Management: Provide oversight to assigned national account(s), including follow-up, auditing invoices, providing technical descriptions of lift work required, and demonstrating a sense of urgency and helpful demeanor with every request.




Order Management: Manage the part and lift order process, from order entry, quoting, auditing and follow-up. This includes all levels of customer interface.



Other duties assigned.



  • High School graduate or equivalent.
  • Basic knowledge of sales principles.
  • 2 + years in customer service.
  • Above average interpersonal skills, business acumen and problem solving skills.
  • Strong client follow-up and organizational skills.
  • Working knowledge of Microsoft Word, Outlook and Excel.


  • College Degree or a combination of experience and education.
  • Exposure to continuous improvement in a lean environment.



Key Dover Competencies:                

  • Problem Solving - Develops alternative solutions; Works well in group problem solving situations;
  • Accountability - Accepts responsibility and accountability for both the strategic planning and the successful implementation of all projects/programs/duties as outlined in this job description; Demonstrates a sound balance between quality and quantity of work while maintaining a sense of urgency toward completion.
  • Customer Service - Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills - Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Participates in meetings.
  • Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality - Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Ethics & Work Standards - Maintains the highest ethical and work standards, while promoting the same attributes in subordinates, business partners, and vendors.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Indiana : Madison

Sub Division : VSG NSA

Job Requisition ID : 35423

Nearest Major Market: Bloomington Indiana
Nearest Secondary Market: Seymour

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