Solution Engineer

Date: Jan 29, 2023

Location: Makati City, PH

Company: Dover Corporation

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role

 

Solution Engineer provides on-site solutions implementation, troubleshooting, customer training, and customer support services for markem-imaje Packaging Intelligence solutions.   Installs and validates solutions functionality and performance against project deliverables.  Solutions engineer is required to act in a professional manner and enhances customer satisfaction.  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provides on-site support, installation to customer acceptance for Packaging Intelligence solutions, software and hardware
  • Installs new or modified solutions accessories at customer's facility to ensure full functionality according to specifications, including electrical testing and optical set up.
  • Implement interfaces with external systems.
  • Coordinates problem resolution with project engineering, customer support, and other personnel
  • Maintains high quality and on time reports, and update in JIRA
  • Communicates and alerts Project Manager of all exceptions and/or events that might affect project deliverables as per Detailed Design Specifications.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Updates delivered solutions packages, or provides updated information to the Project Engineer, as needed for “As Built” updates.
  • Validates and makes recommendations to project documentation and project drawings as required.
  • Provides customer documentation including operator guide and updates to standard solution drawings as required. 
  • Develops and conducts customer training on the safe operation of Packaging Intelligence solutions.
  • Follows all necessary compliance with safety regulations and knowledge of international regulations and standards or familiarity with quality standards like ISO9001.
  • Understand Packaging Intelligence service delivery methodology and acts as the first line of customer contact and the owner of customer relationships
  • Significant coordination with customers and OEM partner companies is required
  • Follows all necessary compliance and all safety regulations.

 

QUALIFICATIONS:

  • Background in Engineering, automation-based systems, including programmable Logics (OPC), network, IO devices, and other automation devices, with 3-years of related experience
  • Computer Skills and aptitude for quickly learning new software tools and computer hardware
  • Is knowledgeable in packaging industry automation products, and able to install, configure, and validate performance of Packaging Intelligence solutions package against project deliverables
  • Understanding of service delivery methodology
  • Must be fluent in English, multi-lingual is preferred
  • Knowledge in AutoCAD, MS Visio, and flow documentation tools.
  • Acts in a professional manner and enhances customer satisfaction.
  • Excellent verbal and written communication skills at all levels for the organization
  • Ability to work in a multi-tasked environment
  • Direct customer interface experience
  • Documentation skills

 

REQUIREMENTS –

 

 

  • Bachelor or comparable degree in Engineering (Electrical, Software, Computer, or Automation)
  • Experience with packaging line equipment, preferably in pharmaceutical and/or food packaging industries
  • Proven track record of installing solutions across multiple sites and or countries
  • Willingness to travel both domestic and international

 

COMPUTER SKILLS: 

  • Microsoft Workflow or Visual Basic process flow programming tool
  • .NET architecture
  • MS SQL Databases and ODBC
  • Communication with PLC systems or OPC
  • TCP/IP
  • Webservices
  • Networking and associated devices, including PC servers
  • Microsoft Office 365 applications skills
  • Autocad

 

BEHAVIOR: 

  • Self starter, self motivator
  • Flexibility
  • Pro-active and team-player
  • Good communicator/collaborator
  • Result Driven
  • Customer Oriented

 

LEADERSHIP: 

  • No direct reports

 

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

 


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