Customer Success Manager, Programmatic Advertising

Blue Bite turns physical products into smart, connected touchpoints with 2D barcodes—helping brands drive conversions, ensure compliance, and unlock real-time insights across the product lifecycle. Since 2007, we’ve helped global leaders deliver personalized digital experiences at scale through our Experience Suite, a no-code platform that makes it easy to launch and manage dynamic product interactions that build loyalty and grow long-term brand value. Powered by cutting-edge technology, a consumer-first mindset, and hands-on support, Blue Bite powers millions of connected goods worldwide and enables brands to future-proof their products and create lasting connections.

We’re also the world's leading Connected Media Platform—a location-first mobile solution that amplifies out-of-home campaigns with context-based, personalized content. Purpose-built by OOH experts, our proprietary technology enables brands and media operators to increase campaign impact by bridging the gap between static placements and mobile engagement.

Blue Bite is headquartered in New York City and is a leading brand of Markem-Imaje, a wholly owned subsidiary of Dover Corporation.

About the role

Blue Bite Media helps brands, agencies, and media partners connect real-world exposure to paid digital activation and measurable outcomes. Our solutions include programmatic media, geofencing, Shadowfencing, omnichannel advertising, and attribution studies across online and offline conversion points.

As a Customer Success Manager focused on programmatic advertising and revenue enablement, you will play a direct role in revenue growth by helping turn closed deals into successful paid media campaigns, renewals, and larger account expansion.

This role sits at the intersection of customer success, technical account management, programmatic media, sales enablement, and post-sale revenue growth. You will work closely with Sales, Ad Ops, and clients to ensure campaigns are clearly scoped, measured correctly, and positioned for renewal or upsell.

The right candidate should understand paid digital media, programmatic advertising, campaign measurement, and attribution well enough to support internal teams and client conversations.

Responsibilities

• Improve client retention by supporting a stronger post-sale experience from paid media campaign kickoff through reporting, renewal, and expansion
• Support Sales-to-Ad Ops handoffs by documenting campaign goals, targeting, creative needs, KPIs, timelines, media requirements, and measurement setup
• Support technical and measurement-related client needs, including attribution, pixel placement, conversion tracking, lift studies, reporting methodology, and campaign performance questions
• Join client calls with Sales to provide programmatic media context, help answer technical questions, and support attribution or measurement discussions
• Craft campaign recaps, reporting highlights, performance narratives, and renewal recommendations that clearly communicate client value
• Identify upsell and expansion opportunities across Geofencing, CTV, Online Video, Audio, Attribution Studies, and other omnichannel paid media solutions
• Create reusable case studies, one-pagers, performance examples, and sales enablement materials to support active opportunities and renewals

Qualifications

• 3+ years of experience in customer success, technical account management, ad operations, programmatic media, revenue enablement, or a related paid digital advertising role
• Strong understanding of digital and programmatic advertising, including DSPs, SSPs, pixels, conversion tracking, attribution, campaign measurement, and reporting
• Experience working at or closely with a DSP, SSP, adtech platform, media network, agency, trading desk, or digital media company strongly preferred
• Strong Excel and reporting skills, with the ability to organize campaign data, analyze outputs, and manage detailed tracking documents
• Highly detail-oriented and organized, with the ability to manage multiple projects, deadlines, and client needs simultaneously
• Ability to explain technical advertising concepts clearly to internal teams and external clients
• Comfortable joining client conversations around paid media strategy, attribution, measurement setup, campaign performance, pixels, reporting methodology, and troubleshooting
• Commercial mindset with an understanding of how client success, renewals, upsells, reporting, and account growth connect to revenue
• Experience with HubSpot, Google Campaign Manager 360, DSP platforms, mobile measurement partners, and campaign reporting dashboards preferred

Ideal candidate

The ideal candidate is a technical customer success professional who understands both the client-facing and operational sides of paid digital media. They should bring the technical fluency of an adtech account manager with the commercial instincts of a customer success partner, helping Sales close, retain, and expand more programmatic advertising business.

#LI-BM1

#LI-REMOTE

Work Arrangement : Remote

Pay Range: $73,000.00 - $98,000.00 annually

[Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.]

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 64 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition reimbursement at the maximum amount of $5,250 per employee per calendar year, business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact keenehr@markem-imaje.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function : Other; Communications; Customer Service; Sales