General Manager, Tunnels

Date: Sep 15, 2022

Location: Northville, MI, US

Company: Dover Corporation

For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW’s 125 years of providing industry-leading solutions, visit our website at


Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at


The General Manager, Tunnel Equipment, will lead product strategy and direction for one of three key product lines at OPW Vehicle Wash Solutions in a fast-paced, innovative and customer-obsessed environment.


Reporting to the VP & GM for OPW VWS, the General Manager will oversee all Operations, Product Management, Technical Service, and strategic planning and execution for the OPW VWS Tunnel business, with a focus on managing an evolving sales/channel environment, deepening relationships with key customers and industry players, and ensuring a healthy funnel of future inorganic growth opportunities, and continued innovation of the business’ product and solution portfolio.


He/she will own the P&L responsibility for the portfolio of products and partner with the VWS Sales leader to ensure the financial objectives of the business are met.  As a people leader, the BUM will develop a team that will meet and beat commercial and operations goals, with a mindset of ownership and accountability. He/she will champion professional development and career growth, a culture of learning and innovation, transparency, the highest ethical standards, continuous improvement and a “best-team-wins” mindset. 



  • Develop and communicate the long-term business and growth strategy and recommendations for a growth initiatives; gain team buy-in and leadership approval, and execute against the strategy;
  • Meet assigned targets for profitable sales volume and other key financial performance objectives;
  • Accelerate and energize commercial strategy, including product, positioning, pricing, and event/communications management that support long-term growth plans. Develop a detailed understanding of market size/growth and market share for product segments;
  • Energize initiatives to identify potential acquisition strategies in adjacent products and technologies, enabling software, controls, and hardware bolt-ons to support a system or total solution;
  • Provide direct leadership for Technical Service, Production, and Supply Chain functional leaders;
  • Lead the evolution of digital presence to drive revenue growth through lead/demand-generation, e-commerce and configure-price-quote functionality;
  • Establish annual operating plans, budgets, capital appropriations, and human capital plans to assure the most productive utilization of human, financial and capital resources. Drive financial results, manage costs, and maintain/increase enterprise profitability;
  • Instill a customer-focused mindset and communicate with the customers and distribution channels, maintain close and regular contact with channel leadership, gain the voice of customer insight to drive new product development and innovation, and build a sense of energy and excitement within the channel for new vision and energy;
  • Drive commercial excellence – lead, teach and implement Lean processes and best practices across application engineering, product development and customer service;
  • Set the expectations and pace for talent selection, development, engagement, and performance management. Maximize the talent experience. Own the development of future leaders;



The General Manager, Tunnels should bring a broad-based commercial profile, with roles across strategy/marketing, product development, and exposure to channel and key-account go-to-market models. Candidates will also have:

  • Demonstrated success in growing and transforming a business, both organically and through acquisition;
  • Strong financial acumen – ability to build budgets, manage against operating statements and balance sheet, and drive an organization to meet and exceed set goals and objectives.
  • Experience in a public company and an acute understanding of the quarterly pressure that comes with this;
  • Experience leading digital growth initiatives – organic and inorganic – to create a broader solution offering and grow new revenue streams;
  • Success managing a complex and evolving channel environment and forging strong relationships with leading channel partners as well as end-customers;
  • Experience leading Operations or Technical Support teams preferred;
  • Experience managing and growing a digital-front end to better communicate with customers and grow revenue;
  • Excellent strategic leadership and communication skills with the ability to inspire, transform and achieve breakthrough results;
  • Must be able to engage others at senior leadership levels – customers, distributors, senior management, and leaders in the business community. Must be collaborative and able to build trust among senior leaders across the company;
  • A balanced approach to decision-making driven by decisive and calculated risk assessment;
  • Transformative, goal driven business experience;
  • A team focus – builds teams, attracts talent at all levels, and inspires a winning culture;
  • Ability to effectively resolve conflict with both internal and external customers;
  • Strong problem-solving skills, a calm demeanor under pressure, and the ability to make decisions with incomplete information;
  • A humble management and personal style;
  • A demonstrated commitment to the highest levels of ethics and integrity.


All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Michigan : Northville || Americas : United States : Michigan : Novi

Sub Division : VWS - Global

Job Requisition ID : 45314

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