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Global Technical Services Manager (TTO and P&A)

Date: 01-Mar-2021

Location: Nottingham, GB

Company: Dover Corporation

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

 

 

 

Are you a self-motivated, confident and passionate person who enjoys managing in a technical environment and has an interest in driving customer satisfaction? If the answer is yes, we are interested in meeting you! #LI-DNI

 

In this role you’ll be …  pivotal in the execution of our product roadmap and have a direct impact on our customer’s experience with Markem-Imaje products. As the manager of a team of experts in global printers and consumables, you and your team will provide best in class technical, application & documentation support to the business. Additionally, you will support the Product Development teams on existing product evolution and new product development, with focus on the customer experience and serviceability.

 

You’ll have an opportunity to … work in a cross-functional environment, partnering closely on all levels of the organization and interact directly with all major functions of the company.

 

You should possess… Management skills and have a desire to drive for high levels of customer satisfaction, be a forward-thinking individual to look beyond the immediate. Ideally driven by a desire for improvement, either through technology or process.

 

Principal Activities/Duties/Responsibilitie

 

You will be responsible and accountable for the Global Technical Support for the entire Markem-Imaje Thermal Transfer and Print and Apply printer and consumable range. Your main responsibilities will be:

  • Management and development of the Global Technical Support team (5 people) based in different locations: Nottingham (UK) and Sweden. Support the team and ensure they have the full ability to perform in the expected way and performance.
  • Engage with the global technical service community and other key functions of the company worldwide to share product and application knowledge
  • Be part of the TTO/P&A Product Division Leadership Team and be involved in and lead various site related subjects.
  • Actively drive, lead and manage cross functional initiatives and projects related to a wide range of topics, such as the improvement and development of MI’s product range as well as process improvements and new tool implementation.
  • Ensure you team is providing best in class technical, application & documentation support to the business spanning the entire Product knowledge, including hardware, software, consumables, industrial integration and application space.
  • Support major field requests, and provide visibility to the field technical management on major technical subjects as well as other key stakeholders across the company
  • Work collaboratively with Product Development Management Team to review, prioritize and follow up progress evolution of modifications linked to actual product improvements as well as product development
  • Ensure contribution of your team to existing products evolutions and new product development, with focus on the customer experience and serviceability.
  • This position may require some domestic and international travel.

 

Education and/or Experience Required

 

  • Minimum 4 years of management into a technical environment
  • Be confident in decision making with strong judgment, ensuring right focus given to the right priority
  • Ability to perform into highly demanding position with many stakeholder requests
  • Excellent verbal and written communication skills and the ability to communicate with all levels of the organization.
  • Technical background which allow a good understanding of various subjects related to electromechanical, networking, electronics, industrial automation, software.
  • Engineering Degree or similar level of on the job experience

 

 

 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.


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