TSS Product Expert

Date: Nov 25, 2022

Location: Nottingham, GB

Company: Dover Corporation

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

 

Are you a self-motivated, confident and passionate person who understands electromechanical technical devices and has a high level of technical aptitude paired with an interest in driving customer satisfaction? If yes, we are interested in you!

In this role you’ll be pivotal in the execution of our product roadmap and have a direct impact on our customer’s experience with Markem-Imaje products. As a global printer and consumable expert, you will provide best in class technical, application & documentation support to the business. Additionally, you will support the Product Development teams on existing product evolution and new product development, with focus on the customer experience and serviceability.

You’ll have an opportunity to work in a cross-functional environment, partnering closely on all levels of the organization and interact directly with all major functions of the company.

 

Key Responsibilities Include:

  • As a global printer and consumable expert (TTO range), you will provide best in class technical, application & documentation support to the business spanning the entire Product knowledge, including hardware, software, consumables, industrial integration and application space.
  • Be a key contributor and work directly with the Product Development teams on existing product evolution and new product development, with focus on the customer experience and serviceability.
  • Provide problem resolutions for technical issues escalated to you as a global product expert from our internal teams worldwide, partners and customers.
  • Be a cross functional team member to identify corrective/preventive actions through root cause analysis. This includes investigative lab work to evaluate technical issue, test new products and features.
  • Engage with the technical service community and other key functions of the company to share product and application knowledge.
  • This position may require some domestic and international travel.

 

Job Qualifications / Experience Required:

  • A minimum of 4 years of experience working in multiple aspects of a technical role (technician, engineer, technical specialist) – working directly with customers and cross-functionally to resolve complex technical issues.
  • High Level of electromechanical and Networking aptitude, incl. IP Networking knowledge, computer system knowledge and databases.
  • Industrial integration and Industrial automation a plus.
  • Strong analytical and problem-solving skills with the ability to see problems as an opportunity.
  • Excellent verbal and written communication skills and the ability to communicate with all levels of the organization.

 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: EMEA : United Kingdom : Nottinghamshire : Nottingham

Sub Division : Other Business Functions UK

Job Requisition ID : 46542

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