Tech Support

You drive by (or through!) car washes every day, but have you ever thought about where they are made? Are you looking to work for a growing company in a safe and friendly environment that offers good pay, excellent benefits, paid holidays, and time off, as well as flexible work hours? Belanger Manufacturing, Inc. in Novi offers all that and more! Apply today for an opportunity to work with a great team.

Major Responsibilities/Activities:

• Provide technical support via telephone and in person to distributors and customers. 
• Resolve technical issues and provide ongoing assistance with machine problem diagnosis in a professional and respectful way.
• Provide on-call; sometimes after-hours assistance on a rotating basis to distributors and owners.
• Act with a sense of urgency, professionalism, and ownership with internal and external customer questions.
• Log all details of calls into a database for tracking analysis.
• Service local machines used by R&D
• Travel to customer sites to troubleshoot and resolve equipment problems.
• Train Distributor Technicians on-site and in classroom environments
• Communicate service, training, and quality issues raised by site managers and owners from the field.
• Perform the Returned Goods Authorization processes: diagnosis, warranty replacement, inspection and order entry.
• Learn the technical service requirements of new products and existing products undergoing significant change.

Education Requirements:

• High School Degree or Equivalent required; Associate’s Degree in Electro-Mechanical or Electrical Design or equivalent experience is preferred.

Experience Requirements:

• Strong analytical and troubleshooting skills are required.
• Computer proficiency in a Windows environment is required, preferably with Microsoft Word, Excel, and Access.
• Professional telephone etiquette is required.
• Must possess a valid driver’s license and must be able to travel domestically.

Physical Demands:

Position requires physical tasks to be completed, including but not limited to: climbing ladders, assembly, using hand tools and power tools, lifting and walking.  Working around and with electricity and electrical components is also a required part of the position.  Travel could amount to 25%, but is normally between 5-15% of the time.

You drive by (or through!) car washes every day, but have you ever thought about where they are made? Are you looking to work for a growing company in a safe and friendly environment that offers good pay, excellent benefits, paid holidays, and time off, as well as flexible work hours? Belanger Manufacturing, Inc. in Novi offers all that and more! Apply today for an opportunity to work with a great team.

Major Responsibilities/Activities:

• Provide technical support via telephone and in person to distributors and customers. 
• Resolve technical issues and provide ongoing assistance with machine problem diagnosis in a professional and respectful way.
• Provide on-call; sometimes after-hours assistance on a rotating basis to distributors and owners.
• Act with a sense of urgency, professionalism, and ownership with internal and external customer questions.
• Log all details of calls into a database for tracking analysis.
• Service local machines used by R&D
• Travel to customer sites to troubleshoot and resolve equipment problems.
• Train Distributor Technicians on-site and in classroom environments
• Communicate service, training, and quality issues raised by site managers and owners from the field.
• Perform the Returned Goods Authorization processes: diagnosis, warranty replacement, inspection and order entry.
• Learn the technical service requirements of new products and existing products undergoing significant change.

Education Requirements:

• High School Degree or Equivalent required; Associate’s Degree in Electro-Mechanical or Electrical Design or equivalent experience is preferred.

Experience Requirements:

• Strong analytical and troubleshooting skills are required.
• Computer proficiency in a Windows environment is required, preferably with Microsoft Word, Excel, and Access.
• Professional telephone etiquette is required.
• Must possess a valid driver’s license and must be able to travel domestically.

Physical Demands:

Position requires physical tasks to be completed, including but not limited to: climbing ladders, assembly, using hand tools and power tools, lifting and walking.  Working around and with electricity and electrical components is also a required part of the position.  Travel could amount to 25%, but is normally between 5-15% of the time.

For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW’s 125 years of providing industry-leading solutions, visit our website at www.opwglobal.com.

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Michigan : Novi

Sub Division : VWS - North America

Job Requisition ID : 56053