Sales Operations/Senior Business Analyst

Date: Jul 19, 2022

Location: Oakbrook Terrace, US, 60181

Company: Dover Corporation

PSG is a global pump and dispensing solution expert and leading manufacturer of pumps, systems and related flow-control technology for the safe and efficient transfer of critical and valuable fluids and materials. Headquartered in Oakbrook Terrace, IL, USA, PSG is comprised of several world-class brands, including Abaque™, All-Flo, Almatec®, Blackmer®, Ebsray®, EnviroGear®, Griswold®, Hydro Systems, Mouvex®, Neptune™, Quattroflow™ and Wilden®. PSG products are manufactured on three continents, North America, Europe and Asia, in state-of-the-art facilities that practice lean manufacturing and are ISO-certified. PSG is part of the Pumps and Process Solutions segment of Dover Corporation. For additional information on PSG, please visit PSG: Where Innovation Flows.
We are an organization on the move, always looking for talented and ambitious people with a desire to help us grow our business. We thrive on winning and being number one. PSG offers a unique combination of the both small company atmosphere: with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities;  combined with benefits of a large company’s scale, tools, career planning and financial strength of Dover. Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment. Welcome aboard!

PSG is part of the Pumps and Process Solutions segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 60 years, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.

Position Summary:

The Senior Business Analyst is chartered with aligning PSG’s organizational initiatives & objectives with PSG’s Sales team and channel partners by developing and deploying standard commercial planning & selling processes.  This role is responsible for sales reporting and determining sales incentives on an annual and quarterly basis.  It is responsible for working with sales on lead generation and follow up and generating KPI’s for sales and distributors to increase PSG revenue.  In addition to these responsibilities, the role will handle a variety of other support functions for the PSG Global Sales and Marketing team such as, aftermarket initiatives, and other digital marketing activities.


The Senior Business Analyst will be part of the sales organization, supporting the Industrial Business Unit, the Biotechnology and Health Solutions Business Unit, and Asia. This person will be accountable for driving PSG reporting, process optimization along with other related sales operations and marketing activities.


Essential Duties and Responsibilities:

  • Optimize processes such as account planning/prioritization, monthly sales reporting, sales pipeline reporting, and forecasting - develop and deploy tools to drive improved metrics and accountability within PSG commercial team and external channel partners.
  • Monthly reporting and maintenance of sales database such as, developing and updating reports for sales teams, territory alignment, adding and removing users and database training for the sales team.
  • Own administration and training for Sales organization.  Partner with IT to implement across PSG (ie. sales, service, etc). 
  • Annual development of sales targets/goals.
  • Ensure timely, accurate, and prompt sales forecast submissions; including annual operating plans.
  • Support Digital Marketing Managers with the distributor portal activities such as managing customer and sales contact information, user access and developing dashboard data analysis.
  • Support Sales organization on aftermarket sales initiatives including data analysis and developing marketing campaigns.
  • Conduct research and customer/distributor analytics by product and/or market to identify opportunities to increase market share.
  • Management and implementation of new customer process and contracts.
  • Monitor and reviews monthly expense reports for the commercial team.
  • Manage distributor Co-op program.
  • Additional tasks as required.


  • Bachelor’s Degree or equivalent in a technical discipline, business administration or related.
  • High proficiency in Microsoft Excel and PowerPoint.
  • Strong communication and analytical skills with the ability to recommend improvements.
  • Ability to travel occasionally (up to 10%).
  • Prior experience in industrial products sold through distribution.
  • 5+ years’ experience in a sales operation, sales or marketing role.
  • 5+ Years Demonstrated experience in execution of Improvement Initiatives with measurable results.
  • Market or business analyst experience.
  • Must be legally authorized to work in the US, any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.


Desired Characteristics:

  • Outstanding verbal, written and interpersonal skills at all levels of the organization; demonstrated ability to quickly build trust and rapport, and develop influential relationships at all levels of an organization.
  • Interfaces with wide array of individuals, maintains positive attitude and energy.
  • Highly organized and efficient in approaching tasks; ability to multi-task and perform in a dynamic environment.
  • Self-starter with effective time management and superior analytical skills.  Works with little supervision, identifies opportunities and executes on projects to improve organization and efficiency of manager and team.
  • Strong problem solving skills and a high degree of creativity / resourcefulness.
  • Strong business acumen.
  • Experience serving global markets.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Illinois : Oakbrook Terrace

Sub Division : Oakbrook Terrace

Job Requisition ID : 44853

Nearest Major Market: Chicago

Job Segment: Operations Manager, Business Analyst, Sales Operations, Pre-Sales, Operations, Technology, Sales, Finance