Program Manager

Job Title:  Program Manager

Location:  Phoenix or Remote

At Dover Food Retail (DFR), our employees are the pillars of our success. Hence, we've created a culture that values innovation, teamwork, and dedication. From the day you join us, you'll find a rewarding work environment with substantial benefits that include:

• On your first day, you become eligible for Medical, Dental, and Vision insurance, along with Prescription coverage
• We respect your need for work-life balance; hence, we offer Paid short and long-term leave disability insurance, paid vacation, and paid sick leave
• To secure your future, we offer 401k Retirement Plan matching
• Manage your expenses better with our Flexible Spending Account
• Enjoy 11 Paid Holidays each year - because everyone deserves a break!

What the Role Involves:

As a Program Manager, you'll be responsible for leading a team of direct and indirect reports on

planning, developing, implementing, and tracking the progress of a specific or multiple customer

program/rollout in the refrigeration trade. The Program Manager's focus will be on leading key

performance objectives like customer support, financial results, quality, safety, effective

scheduling, estimation, training, and management to provide outstanding services to the

customers. Also to assist the Program Development team and department/AMS leadership in achieving the financial and operating Plan.

• Lead and manage programs (multiple project rollouts) for existing or new AMS customers.
• Lead one or multiple programs depending on the revenue volume and program size (number of projects). Typically, a specific project size can vary from $4K to $1M financially.
• Create a detailed project scope of work (SOW) that identifies and sequences the activities needed to complete the project.
• Determine the resources (time, money, equipment, etc.) required to complete the project.
• Training Project Managers, AMS personnel, and contractors in the field on construction, technical troubleshooting, and project completion guidelines/expectations.
• Audit quality checks in the field at job sites and of Project Managers, and contractors' work to ensure completion of job and scope of work for customer sites.
• Work directly on sourcing bids from contractors and vendors per Program SOW.
• Develop and/or oversee schedules to effectively allocate the resources for the SOW and build trackers to monitor the progress.
• Review the SOW, Cost budget, and schedules with Project Managers and all other staff that will be affected by the project; revise as required. Communicate changes to customer and team.
• Participate or lead daily, weekly, or monthly teleconferences with customer/internal partners.
• Meets or exceeds financial objectives by forecasting requirements, preparing budgets, scheduling expenditures, identifying and implementing efficiencies, analyzing variances; and initiating corrective actions.
• Enhances client relationship through proactive and positive communication, and by recognizing and delivering on client key issues and expectations.
• Manage assigned profit margins on assigned accounts/programs per the department's annual operating plans.
• Develop client relationships and recognize future business opportunities.
• Provide administration and business support to the Department Manager, Project Coordinators, Project Managers, and other assigned staff, to ensure compliance with established quality standards and completeness of work performed.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
• Manage, develop, and expand program manpower as needed. Provide feedback and guidance including proper distribution or roles and responsibilities to the program team.
• Be able to travel 20% to 30% of work time.

Basic Qualifications:

• High School Diploma or GED.
• Minimum of 7+ years of Refrigeration Project Management, Installation or similar roles in construction management or industry
• Minimum of 3+ years in estimating and developing Scope of Work for construction projects.

The Ideal Candidate:

• Understand ethical behavior and business practices and ensure that own behavior and the behavior of others are consistent with these standards and align with the values of the organization.
• Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Proficient in reading construction blueprints, specifications, and contract documents.
• Develop new and unique ways to improve the operations of the organization and to create new opportunities.
• Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Demonstrated ability to analyze and solve problems both technical and personal; ability to communicate effectively with employees, customers, and upper management; demonstrated leadership skills in the supervision of employees. Positively influence others to achieve results that are in the best interest of the organization.
• Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
• Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
• Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Why Choose Dover Food Retail?

We believe in a collaborative entrepreneurial spirit and winning through our customers. We value and respect our employees, expecting results through high ethical standards, openness, and trust. Join us to be part of a company that is committed to delivering what it promises and has a reputation for quality.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities who require reasonable accommodations to perform the essential functions of this job are welcome to apply.

Embark on a fulfilling journey with DFR, where your skills are valued, your growth is nurtured, and your achievements are recognized.

Apply today!

Our Story:  

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. 

DFR is part of the Climate & Sustainable Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.  

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.  

Apply today!

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The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.