Program Manager

Job Title: Program Manager

Location: Remote (United States)

The AMS Group is proud to be part of Dover Food Retail— a leading manufacturer and provider of innovative solutions that help customers sell more food, more profitably. As a division of DFR, we leverage deep industry expertise, extensive resources, and a powerful network to deliver high-quality commercial refrigeration products and services.

When you join our team, you step into a rewarding work environment backed by comprehensive Day 1 benefits, including:

• Medical, Dental, and Vision Insurance – plus Prescription Drug Coverage
• Paid Short- and Long-Term Disability, Paid Vacation, and Paid Sick Leave
• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• 11 Paid Holidays Annually
• Ongoing Education and Training Opportunities
• Tuition Reimbursement

We’re committed to supporting your growth, well-being, and success—right from the start.

What the Role Involves:

As a Program Manager, you will lead a team of direct and indirect reports in planning, developing, implementing, and monitoring the progress of one or more customer programs or rollouts within the refrigeration industry. The Program Manager's focus will be on leading key performance objectives like customer support, financial results, quality, safety, effective scheduling, estimation, training, and management to provide outstanding services to our customers. Also to assist the Program Development team and AMS leadership in achieving the financial and operating plan.

• Lead and manage programs (multiple project rollouts) for existing or new AMS customers.
• Lead one or multiple programs depending on the revenue volume and program size (number of projects). Typically, a specific project size can vary from $4K to $1M financially.
• Create a detailed project scope of work (SOW) that identifies and sequences the activities needed to complete the project.
• Determine the resources (time, money, equipment, etc.) required to complete the project.
• Training Project Managers, AMS personnel, and contractors in the field on construction, technical troubleshooting, and project completion guidelines/expectations.
• Audit quality checks in the field at job sites and of Project Managers, and contractors' work to ensure completion of job and scope of work for customer sites.
• Work directly on sourcing bids from contractors and vendors per Program SOW.
• Develop and/or oversee schedules to effectively allocate the resources for the SOW and build trackers to monitor the progress.
• Review the SOW, Cost budget, and schedules with Project Managers and all other staff that will be affected by the project; revise as required. Communicate changes to customer and team.
• Participate or lead daily, weekly, or monthly teleconferences with customer/internal partners.
• Meets or exceeds financial objectives by forecasting requirements, preparing budgets, scheduling expenditures, identifying and implementing efficiencies, analyzing variances; and initiating corrective actions.
• Enhances client relationship through proactive and positive communication, and by recognizing and delivering on client key issues and expectations.
• Manage assigned profit margins on assigned accounts/programs per the department's annual operating plans.
• Develop client relationships and recognize future business opportunities.
• Provide administration and business support to the Department Manager, Project Coordinators, Project Managers, and other assigned staff, to ensure compliance with established quality standards and completeness of work performed.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
• Manage, develop, and expand program manpower as needed. Provide feedback and guidance including proper distribution or roles and responsibilities to the program team.
• Be able to travel 20% to 30% of work time.

Basic Qualifications:

• High School Diploma or GED.
• Minimum of 7+ years of Refrigeration Project Management, Installation or similar roles in construction management or industry
• Minimum of 3+ years in estimating and developing Scope of Work for construction projects.

The Ideal Candidate:

• Understand ethical behavior and business practices and ensure that own behavior and the behavior of others are consistent with these standards and align with the values of the organization.
• Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Proficient in reading construction blueprints, specifications, and contract documents.
• Develop new and unique ways to improve the operations of the organization and to create new opportunities.
• Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Demonstrated ability to analyze and solve problems both technical and personal; ability to communicate effectively with employees, customers, and upper management; demonstrated leadership skills in the supervision of employees. Positively influence others to achieve results that are in the best interest of the organization.
• Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
• Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
• Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Why Choose Dover Food Retail?

We believe in a collaborative entrepreneurial spirit and winning through our customers. We value and respect our employees, expecting results through high ethical standards, openness, and trust. Join us to be part of a company that is committed to delivering what it promises and has a reputation for quality.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities who require reasonable accommodations to perform the essential functions of this job are welcome to apply.

Embark on a fulfilling journey with DFR, where your skills are valued, your growth is nurtured, and your achievements are recognized.

Apply today!

Our Story:  

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. 

DFR is part of the Climate & Sustainable Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.  

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.  

Apply today!

Work Arrangement: Remote

Pay Range: 107,099.00 – 140,093.00 / annually

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 11 paid holidays per calendar year, paid sick leave hours annually as provided under state and local paid sick leave laws, paid time off beginning at 120 hours annually; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.                                             

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact BOT@doverfoodretail.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

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