Program Manager

Date: Mar 28, 2021

Location: Phoenix, AZ, US, 85034

Company: Dover Corporation

Our Story:


Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.


DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.


DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.





Job Title:        Program Manager            

Location:        Phoenix, AZ or TX, FL or GA             



What we’re looking for:


We are looking for a Program Manager who will drive planning, development, implementation and progress tracking of a specific customer program. Assist Program Development team with the bidding aspect of customer specific program and Assist Operations Manager / Program Director to drive Annual Operating Plan.


What you’ll be responsible for in this role:


  • Understand the entire scope of the project.
  • Create a detailed project scope of work (SOW) which identifies and sequences the activities needed to successfully complete the project.
  • Determine the resources (time, money, equipment, etc) required to complete the project.
  • Sourcing bids from contractors per Program SOW.
  • Develop a cost budget to meet estimated margin for SOW.
  • Develop a schedule for project managers that effectively allocates the resources for the SOW.
  • Review the SOW, Cost budget and PM schedule with program manager and all other staff that will be affected by the project; revise as required.
  • Prepare SOW and Project Quotes for Sales Team to present to customer as needed.
  • Meets or exceed financial objectives by forecasting requirements, preparing budgets, scheduling expenditures, identifying and implementing efficiencies, analyzing variances; initiating corrective actions.
  • Enhance client relationship through proactive and positive communication, and by recognizing and delivering on client key issues and expectations. 
  • Develop client relationship and recognize future business opportunities.
  • Manage assigned profit centers in compliance with established profit levels.
  • Provide administration and business support to Operation Manager, Project Coordinators and other assigned staff, to ensure compliance with established quality standards and completeness of work performed.
  • Develop checklists for project status reporting.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


What are the basic qualifications:


  • Minimum of 5+ years of Project Management or Installation or Services experience in Refrigeration/ HVAC industry.
  • Minimum of 5+ years reading and understanding refrigeration, electrical and plumbing blueprints.
  • Minimum of 5+ years estimating and developing Scope of work of Refrigeration projects.


Preferred qualifications:


  • BA or BS degree in Construction Project Management or Mechanical is a plus.


To be a great fit for the role:


  • Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
  • Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques. Proficient in reading construction blueprints, specifications and contract documents.
  • Develop new and unique ways to improve operations of the organization and to create new opportunities.
  • Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.
  • Demonstrated ability to analyze and solve problems both technical and personal; ability to communicate effectively with employees, customers and upper management; demonstrated leadership skills in the supervision of employees. Positively influence others to achieve results that are in the best interest of the organization.
  • Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
  • Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
  • Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.


How We Define Our Values and Why You Should Join Our Team:


The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.


These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.


  • Collaborative Entrepreneurial Spirit
  • Winning Through Customers
  • Respects and Values People
  • Expectations for Results
  • High Ethical Standards, Openness, and Trust


What’s in it for you?


  • Medical, Dental, and Vision
  • 401k Retirement Plan
  • Flexible Spending
  • Paid Holidays









The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.


Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.


Nearest Major Market: Phoenix

Job Segment: Program Manager, Electrical, Manager, Plumbing, HVAC, Management, Engineering, Manufacturing, Operations