Senior Manager, Internal Operations

Job Title:  Senior Manager, Internal Operations

Location:  Phoenix AZ

At Dover Food Retail (DFR), our employees are the pillars of our success. Hence, we've created a culture that values innovation, teamwork, and dedication. From the day you join us, you'll find a rewarding work environment with substantial benefits that include:

• On your first day, you become eligible for Medical, Dental, and Vision insurance, along with Prescription coverage
• We respect your need for work-life balance; hence, we offer Paid short and long-term leave disability insurance, paid vacation, and paid sick leave
• To secure your future, we offer 401k Retirement Plan matching
• Manage your expenses better with our Flexible Spending Account
• Enjoy 11 Paid Holidays each year - because everyone deserves a break!

What the Role Involves:

The Sr. Manager, Internal Operations is a newly modified and a key management role in AMS leadership team. This role will lead a fast paced team supporting nationwide projects and customers. This role is specifically designed to support the current internal operations along with building the team for a future growth. Leading efforts in process improvements, training, compliance, resource leveling, forecasting and process communication/establishments between operations and finance. This role will be responsible for leading and managing Pre-construction and Project Coordination team.

1. Pre-construction Team: Responsible for contractor hiring, compliance, estimation, RFP process and customer communication
2. Project coordination: Responsible for leading and coordinating operations administrative activities on assigned projects to support Program and Project Managers. 

This role will manage directly and indirectly a team of 20 people (local and nationwide) with future growth prospects. This position is integral to provide a strong interdepartmental collaboration to unified business practices and process improvements. This position is responsible for the attainment of the operational goals in business as well as managing direct staff to support the implementation of The AMS Group’s vision & strategy.

• Lead internal operational team and activities for the business.
• Partner with business leaders and your direct report to evaluate resource assignments and responsibilities for new opportunities or existing customers.
• Lead and support pre-construction team on hiring sub-contractors, requesting bids, negotiation, proposals to customers and customer communication.
• Lead and support coordination team on process flow, improvements, and training.
• Manage employee’s responsibilities, audit employee process, review and assign program, projects, documentation requirements, and employee performance.
• Responsible for identifying and incorporating new tools and process improvements along with employee training.
• Manages the external and internal customer requirements in partnership with Department managers, Program Managers and Project Managers.
• Lead and coordinate preparation of monthly forecast, Annual Operating Plan and other financial performance review with each department leaders, Pre-construction and coordination team.
• Partner with AMS Finance team on Ops/Accounting processes and training, documentation requirements for the business.
• Analyze and prepare business and department performance analysis reports.
• Lead internal and external presentation about business and department performance.

• Lead and coordinate compliance, prequalification, customer contract review process and legal issues with the team members in the company and support the entire operations team.
• Partner with HR team on new hires, training and employee issues.
• Other duties as assigned based on business needs.

Basic Qualifications:

• Bachelor’s degree in Construction Management, Engineering, Business, Finance or similar and/or
• 5+ years of proven direct supervision and management experience (General Contracting, Commercial Construction, Operations or Finance)

 What are the preferred qualifications?

• Master’s degree in Construction Management, Engineering, Business, Finance, or similar.

The Ideal Candidate:

• Strong analytical, technological, communication and organizational skills
• Project Management, Financial, scheduling, estimation and leadership skills.
• Strong attention to detail and advanced Microsoft Office skills.
• Proficient in Project management and ERP software’s.
• Driven to provide outstanding customer service to both internal and external customers
• Ability to manage multiple efforts in a high pressure, fast-paced environment is critical.
• Experience with construction business practices, safety, and construction contracts.
• Willing to travel for inter-company, customer meetings or conferences as needed (~15%)

Why Choose Dover Food Retail?

We believe in a collaborative entrepreneurial spirit and winning through our customers. We value and respect our employees, expecting results through high ethical standards, openness, and trust. Join us to be part of a company that is committed to delivering what it promises and has a reputation for quality.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities who require reasonable accommodations to perform the essential functions of this job are welcome to apply.

Embark on a fulfilling journey with DFR, where your skills are valued, your growth is nurtured, and your achievements are recognized.

Apply today!

Our Story:  

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. 

DFR is part of the Climate & Sustainable Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.  

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.  

Apply today!

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The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.