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Manipulator Field Service Technician

Date: Sep 3, 2021

Location: Red Wing, US

Company: Dover Corporation

Company Overview:

DESTACO, a Dover Company, is a global leader in the design and manufacture of high-performance automation, workholding, and remote handling solutions.  The company serves customers in variety of end-markets, including the automotive, life sciences, consumer goods, packaging, aerospace, and nuclear sectors. 

 

Built on a legacy of over 100 years, DESTACO offers a comprehensive portfolio of products to engineer precise movement, placement and control solutions that drive productivity and uptime for manufacturers around the world.  The DESTACO family of products consists of industry-leading brands such as DESTACO Manual and Power Clamps, Camco and Ferguson Indexers, Robohand Grippers and CRL Manipulators and Transfer Ports. 

 

Central Research Laboratories, is a global leader in the design and manufacture of remote handling solutions for the Nuclear and Life Science industries. Founded in Red Wing, Minnesota in 1945, CRL leverages decades of innovative industry experience to design and manufacture high precision, customized solutions for various Nuclear and Life Science applications.

 

 

DESTACO is headquartered in Auburn Hills, Michigan, and operates globally through ~800 employees across 14 locations.

 

Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale, operational agility, world-class engineering capability and customer intimacy to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV."

Position Summary:

The Manipulator Field Service Technician for Central Research Laboratories is responsible for providing on-site support for CRL manipulators to existing customers. Troubleshoot, diagnose, repair and/or install complex manipulators and accessories on customer sites both domestically and internationally as required.

The Manipulator Field Service Technician reports to the Manager, Projects and Proposals. The position requires the ability to work and communicate globally and virtually with Customer Service and Field Service personnel.

Key Job Responsibilities included but not limited to:

  • Travel to client sites to troubleshoot, diagnose and repair and/or install manipulators as needed.
  • Responsible for conducting regular manipulator service customers visits as required by CRL Service Agreements. Recommend replacement parts, spare parts and service contracts to existing customers, creating additional revenue stream for the Company.
  • Consult with Field Service, Customer Service, Operations, Engineering and Sales, as necessary, to resolve technical issues related to customer satisfaction in a timely manner.
  • Communicate customer issues to the Projects and Proposals Manager and Customer Service.
  • Provide post-client site visit reports to the Projects and Proposals Manager.
  • Maintain current passport and other customer-required certifications as required. Comply with all required rules and standards at customer location in working in nuclear or other hazardous areas.
  • During times not assigned to field service the position will have a dotted line reporting to manufacturing supporting production building manipulators.

Leadership Competencies aligned with Dover and executed in DESTACO with appropriate expectations for the job level:

  • Entrepreneurial Spirit: identifies opportunities to develop new solutions. Change agent, collaborates for results, manages risk, takes responsibility for all aspects of the organization
  • Winning the Right Way: Creates a culture that is committed to the highest ethical standards, conducts business within those standards.
  • Global Strategic Mindset: Has strategic vision, possesses long term focus, creates breakthrough strategies to alter competitive dynamics in the market and establishes a series of competitive advantages yielding profitability that exceeds expectations of the organization.
  • Customer Value and Market Focus: Knows and understands the global market and global manufacturing best practices. Ensures superior value delivered to customers/markets.
  • Results-Driven: Produces results that meet or exceed Dover standards of performance.
  • Strong Business Acumen and Sound Judgment: Uses instinct and data to accurately assess business situations and industry trends; makes timely decisions.
  • Builds and Manages Collaborative Relationships: Establishes and nurtures relationships to meet and exceed the expectations of key stakeholders and constituencies.
  • Motivates and Inspires: Creates and drives change and encourages others to join in.
  • Attract, Develop and Retain Talent: Recognizes and utilizes potential of all employees.
  • Self-Awareness and Personal Development: Develops self-awareness. Seeks and accepts feedback, understands and maximizes strengths while developing new areas.

Job Requirements:

Experience:

Minimum 5 years technical experience with complex mechanical devices, generally gained through equipment maintenance or assembly experience.

Knowledge, Skills and Abilities:

  • Complete manipulator certification program which includes demonstrating proficiency building and troubleshooting core models of the product line.
  • Ability to work with complicated drawings and possess a thorough knowledge and understanding of Company products and assemblies.
  • Ability to travel up to 50% on short notice to client facilities to perform field service.
  • Must be a self starter and work independently to grow Company revenue stream in the area of service on mechanical assemblies, primarily in the nuclear & radio pharmaceutical markets.
  • Excellent customer service skills, both oral and written, with a demonstrated ability to deal with varying customer skill levels.
  • Ability to work effectively with others within the Company to satisfy customer needs.
  • Field service experience & training experience and experience with hazardous material handling devices a plus.
  • Must be able to pass all required security clearances and to pass and maintain any and all US Department of Energy certifications necessary for working in hazardous radiation areas if required to do so.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.


Nearest Major Market: Red Wing

Job Segment: Maintenance, Technician, Engineer, Pharmaceutical Sales, Nuclear Engineering, Manufacturing, Technology, Engineering, Sales