Team Captains-Operations

Date: Sep 29, 2021

Location: Richmond, VA, US, 23229

Company: Dover Corporation

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.


DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.


DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:          Team Captain - Operations

Location:            Richmond, VA


What we are looking for: 

The Team Captain-Operations provides leadership and technical direction to a team of hourly production associates, ensuring that team members are working safely and productively, and meeting defined production and quality metrics. Team Captain-Operations act as an example, act proactively to ensure smooth team operations, and ensure effective collaboration within the team.


What you will be responsible for in this role:  

  • Partners with department supervisors and managers to establish and communicate performance expectations to assigned team members.
  • Directs daily activities in the work area to ensure daily production goals are met.
  • Ensures team members receive required task training as appropriate.
  • Ensures team members work safely and wear required PPE; develops, promotes, and maintains a safe work environment.
  • Monitors team performance and reports on established metrics.
  • Serves as technical resource for all stations in assigned area; proficient in all stations in assigned areas.
  • Ensures thorough handover between shifts for assigned areas.
  • Identifies parts and part descriptions using work order information
  • Ensures timely and consistent communication with department supervisors/managers regarding employee attendance, performance, time-off requests, issues requiring disciplinary action, accident investigations, etc.
  • Understands company policies and engages appropriate resources (HR, Safety, etc.) to handle issues that arise.


What are the basic qualifications?

  • High School Diploma or GED
  • Minimum three years of work experience in a production, warehousing, manufacturing, operations, or like industry/environment.


What are the preferred qualifications?

  • At least one year of experience leading a team of employees in a manufacturing environment.
  • Associates degree and/or certification in technical field.


Strengths needed for this role: (Functional Skills)  

  • Customer Focus
  • Manages Complexity
  • Decision Quality
  • Action Oriented
  • Plans and Aligns
  • Ensures Accountability
  • Drives Results
  • Collaborates
  • Drives Engagement
  • Self-Development


Essential Physical/Environmental Requirements

  • Must be able to operate power tools and perform tasks that require fine motor skills (ex: threading nuts onto bolts, starting a screw, etc.)
  • May be required to perform specific tasks that involve standing, bending, lifting, pushing, pulling, squatting or kneeling.
  • Must be able to lift with or without mechanical aids on a recurring basis (up to 50 lbs).
  • Work is performed within a production environment, subject to temperature variations, hazardous chemicals, mechanical parts, increased noise levels and dust.


How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.


These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.


  • Collaborative Entrepreneurial Spirit
  • Winning Through Customers
  • Respects and Values People
  • Expectations for Results
  • High Ethical Standards, Openness, and Trust


What’s in it for you?

  • Medical, Dental, and Vision
  • 401k Retirement Plan
  • Flexible Spending
  • Profit Sharing
  • Paid Holidays

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.


Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Nearest Major Market: Richmond

Job Segment: Operations Manager, Power Systems, Operations, Energy