Inside Sales Representative

The Inside Sales Representative is part of an office-based team, acting as the primary point of contact for customers across Europe, managing communications from the initial inquiry and quotation stage, through manufacturing and then delivery for the Waukesha Bearings, engineered-to-order product range.

Note: This is a hybrid role, with the option of working 2 days per week from home, and can be based from our offices in either Rickmansworth, Herts. or Glasgow, Scotland. Occasional travel to customer sites throughout Europe may be required on an ad-hoc basis.

What You Will Bring:

• 3+ years’ experience in a similar role, directly managing multiple customer accounts, for a technical or engineered product manufacturing company
• Established, excellent computer skills using Microsoft Office & MRP / ERP systems
• Knowledge of Export Control and Incoterms would be beneficial
• An ability to interpret engineering drawings would be preferred 
• Strong communication skills, having a demonstrable ability to effectively correspond with customers, both written and verbally, in a business-to-business environment 
• Working in a methodical, process driven manner, with an excellent eye for detail 

What You Will Do:

• Be a primary point of contact for all enquiries & orders from customers and sales forces
• Prepare written correspondence to customers as necessary
• Set prices based on formula pricing and/or factory costings, considering historical information and current policy
• Ensure accuracy of lead-time quoted to customers in collaboration with manufacturing team
• Work with the team to best manage workload for production to meet customer demand
• Negotiate with customers on issues pertaining to price, lead-time, and special-order requirements
• Follow up with customers on open quotations and close/report on lost quotations correctly
• Retrieve purchase orders, amendments and planning schedules via customer portals
• Undertake contract review of the assigned accounts’ purchase orders and enter into MRP system, search and retrieve existing part numbers from the MRP system and apply to orders / quotes 
• Search and retrieve existing part numbers from the MRP system and apply to orders / quotes
• Assist in forwarding engineering information and contract drawings to customers
• Update customer order status reports in conjunction with the manufacturing team
• Liaise with customers and internal groups on conflicts or questions pertaining to open orders and quotations

DOVER PRECISION COMPONENTS:

Dover Precision Components ‘DPC’ (‘the Company’) is part of Dover Corporation’s (‘the Parent Company’) Pumps and Process solutions segment. DPC holds market leading positions globally and delivers performance-critical solutions across the oil & gas, power generation, marine, industrial, chemical and general processing markets. We design and manufacture mission-critical equipment components to deliver more affordable, cleaner energy solutions and enable manufacturers to operate more efficiently.

WE DELIVER CUSTOMER SUCCESS​

Dover Precision Components delivers products and services that enhance performance, improve safety, reduce carbon emissions, and accelerate clean energy adoption, through collaborative customer relationships, expert engineering, and an innovative culture. Our strong Company portfolio is comprised of long products and services offered under Cook Compression, Cook Mechanical Field Services, Waukesha Bearings, Waukesha Magnetic Bearings, Inpro/Seal, Bearings Plus, and FW Murphy Production Controls. Our global footprint reaches more than twelve locations in the Americas and more than six locations in Europe and China.

BUILDING POTENTIAL, SUSTAINING PERFORMANCE, BOOSTING FUTURES

We are diligent in recognizing our employees’ needs and providing an enriching experience through professional developmental opportunities. Our authentic, collaborative company culture, combined with a competitive suite of health and welfare offerings, emulates who we are. We are Dover Precision Components, #LifeAtDPC

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact hr@doverprecision.comfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.