Technical Support Engineer I

DOVER PRECISION COMPONENTS:

Dover Precision Components ‘DPC’ is part of Dover Corporation’s Pumps and Process solutions segment. DPC holds market leading positions globally and delivers performance-critical solutions across the oil & gas, power generation, marine, industrial, chemical and general processing markets. We design and manufacture mission-critical equipment components to deliver more affordable, cleaner energy solutions and enable manufacturers to operate more efficiently.

WE DELIVER CUSTOMER SUCCESS​

Dover Precision Components delivers products and services that enhance performance, improve safety, reduce carbon emissions, and accelerate clean energy adoption, through collaborative customer relationships, expert engineering, and an innovative culture. Our strong Company portfolio is comprised of long products and services offered under Cook Compression, Cook Mechanical Field Services, Waukesha Bearings, Waukesha Magnetic Bearings, Inpro/Seal, Bearings Plus, and FW Murphy Production Controls. Our global footprint reaches more than twelve locations in the Americas and more than six locations in Europe and China.

BUILDING POTENTIAL. SUSTAINING PERFORMANCE. BOOSTING FUTURES.

We are diligent in recognizing our employees’ needs and providing an enriching experience through professional developmental opportunities. Our authentic, collaborative company culture, combined with a competitive suite of health and welfare offerings, emulates who we are. We are Dover Precision Components, #LifeAtDPC

The Technical Support  Engineer I serves as a frontline resource for troubleshooting FW Murphy products, providing support to customers, OEMs, packagers, and internal departments. This role involves diagnosing equipment issues remotely, simulating system behavior, and guiding customers through solutions. It’s a technical position focused on delivering outstanding service and internal collaboration, with occasional training responsibilities and opportunities to grow technical depth in control and instrumentation.

Key Responsibilities:

• Provide font-line technical support to customers and partners via phone, email, and virtual platforms.
• Troubleshoot customer-reported issues related to FW Murphy products including controllers, HMI, AFRs, EICS, and IoT systems.
• Use simulation tools and diagnostic methods to replicate issues and identify solutions.
• Document troubleshooting steps, solutions, and customer interactions thoroughly for internal knowledge sharing.
• Assist in internal product testing and process improvement initiatives.
• Provide technical input to internal teams including Engineering, Product Management, and Quality.
• Occasionally deliver or support training sessions for internal staff or external customers.
• Participate in an after-hours technical support rotation as needed.
• Support new product rollouts by learning key functionality and documenting support processes.
• Additional duties or projects as assigned.

Requirements:

• Associate degree, technical certification, or equivalent experience required; Bachelors degree preferred.
• 1-3 years of experience in technical support, instrumentation, or control systems preferred.
• Strong problem-solving skills and comfort with diagnosing complex hardware/software systems.
• Familiarity with FW Murphy systems or similar industrial control products.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
• Excellent verbal and written communication skills.

Ability to work independently and manage time across multiple support requests.  

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact hr@doverprecision.comfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.