Customer Service Representative

Date: Apr 7, 2021

Location: Roseville, MN, US

Company: Dover Corporation

Customer Service Rep CPC (Roseville, MN)

Location: Roseville, MN, US

Job Summary: 

We are looking for a Customer Service Rep to join our Customer Service team, based in St. Roseville, MN. Reporting to the Customer Service Lead, the Customer Service Rep will enter customer sales orders accurately and timely.

Essential Responsibilities:

  • Interpret incoming customer purchase orders to accurately and timely enter sales orders into Oracle
  • Send customers sales order acknowledgements
  • Work collaboratively with the team in providing customers with accurate dates throughout the order cycle
  • Enter customer complaints into CRM
  • Professionally, accurately and thoroughly answer incoming customer calls and Emails. Follow up and file emails accurately.  Manage workflow within team email box. 
  • May conduct other customer service duties as necessary



Basic Qualifications:

  • 2+ years of experience in customer service
  • Type at minimum 70 WPM with 99% accuracy


Preferred Qualifications:

  • 5+ years of experience in customer service
  • 2+ years of Oracle experience


Travel:            May include up to 5%

This job description is not designed to contain a comprehensive list of tasks, responsibilities or duties.  Colder Products Company reserves the right to amend to meet legal, business and organizational requirements as necessary.

About CPC (Colder Products Company)

We are Colder Products Company, the industry leader in the design and manufacture of specialized quick disconnect couplings for the life sciences, industrial, and chemical handling markets.   Used around the world in a broad range of applications, connection technologies from Colder Products Company allow flexible tubing to be quickly and safely connected and disconnected, reducing spills and increasing safety.  Colder Products Company, a Dover company, is based in Roseville, MN with global offices and operations in Europe and Asia.

Nearest Major Market: Minneapolis

Job Segment: Customer Service Representative, Database, Oracle, CRM, Customer Service, Technology