Technical Field Service Engineer

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The role:

You will support customers across Belgium with occasional travel to the Netherlands. You’ll have an opportunity to develop your professional career in a highly professional environment with innovative equipment and solutions for industrial companies. In this role you’ll be a part of our technical service team in Benelux, providing technical support to our local customers.

What you’ll do:

• Perform corrective and curative interventions to ensure the fastest response time and "fix first time" behavior.
• Once trained, perform pre-installations, installations and maintenance activity.
• Perform training, both internally and externally where needed.
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location).
• Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction.
• Work in partnership with the sales teams to assist with sales revenue targets and revenue growth.
• Travel around the assigned area with overnight night stays (1 -2 nights per month occasionally). Occasional requirement to travel globally to attend training and meetings.

What you need to have:

• Experience as a Field Service Engineer or Maintenance Engineer, having previously studied or gained working certification in mechanics/electronics.
• Fluent in Dutch and English required.
• Knowledge of technical products, ideally similar to MI’s product range.
• Excellent communication skills, customer facing.
• Ability to technically assess situations and issues, and proactively advise on solutions.
• Ability to follow procedures and plan time effectively.
• Ability to manage multiple tasks.

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

Location: Schoten – Belgium region.

Work Arrangement : Hybrid 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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This position may be located in : EMEA : Belgium : Schoten : Schoten 

Sub Division: Direct Distribution Belgium 

Job Requisition ID: 59661

Job Function : Engineering